1.8
  • Pleasant Technician1 votes
  • Sales guy and manager1 votes
  • Issue was not Resolved4 votes
  • How poor customer service is4 votes
  • poor customer service3 votes
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  • 1 day ago
  • Internet
  • Copyright Infringement Notice
  • 5
  • REVIEW RATING 4/5

For the 1 year I have had mediacom I have received "2" Copyright infringement notices and have not downloaded or shared anything under copyright and my network is completely locked down. I find it appalling that mediacom would send me a claim without investigating it first since I have no need for whatever I supposedly shared and have no idea what it actually was. I have read the policy on the... Read more

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  • From mobile
  • Mediacom
  • Jan 23
  • by anonymous
  • #585701

No email again. This has been on and off for a month Add comment

  • Jan 21
  • Internet
  • Savanna, Illinois
  • Internet Service
  • 15
  • REVIEW RATING 4/5

Seriously am very curious how this company stays in business. .but when they have the market and no other options are available. .I guess it is easy for such company to continue to offer poor quality and even poorer customer service and get away with it. Prices are incredibly high for the small amount of options they offer. I continue to feel like the customer service rep's are trained to just... Read more

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  • Jan 21
  • Internet
  • Kansas City, Missouri
  • Internet Installation
  • 5
  • REVIEW RATING 3/5

From top to bottom, a terrible experience. It took over a month to get the service installed. Our sales women took days to respond to phone call and emails. Also, she could never get my name right even though she had it in print. The technicians took 5 days to get our static IP bound to a mac address correctly. Unfortunately they were the only option for high speed in the area and they performed... Read more

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  • Jan 20
  • Internet
  • Thomasville, Georgia
  • Internet Service Installation
  • 11
  • REVIEW RATING 4/5

Mediacom Thomasville Ga lost our prepay check or I should say the installer lost it and the office has it on their computer as customer paid installer. But still after 30 days they still haven't found the check and haven't asked the installer about it. Had the service 30 days.Like it but done got 2 bills and it is not dew for another 30 days. They want to charge us the install fee again because... Read more

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  • Jan 20
  • Internet
  • Thomasville, Georgia
  • Cable Installation
  • 8
  • REVIEW RATING 4/5

Got Mediacom cable have it now for a little over a month actually 30 days done received 2 bills saying I am late and my first payment isn't dew for another 30 days. The installer lost our $169 install fee now they are sending us late notices. Talked to management they said they have to talk to the installer first and we have a receipt, but they are acting like it is our fault the guy lost our... Read more

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  • Jan 14
  • Internet
  • Fayetteville, Tennessee
  • Internet Service
  • 25
  • REVIEW RATING 4/5

On the day of install, the tech left a cable running across the driveway for 2 days, and even then I had to call to complain before the *** came back out to hang it. Internet download speeds were around 8mb down on a 30mb plan. I pay for a 14mb down plan on a different provider now and consistently get 12. There were also outages about once a month with no explanation. Two weeks after cancelling... Read more

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  • Jan 14
  • Home Phone
  • Millsboro, Delaware
  • Cable Service
  • 19
  • REVIEW RATING 4/5

Since the only provider is Mediacom, we contacted the main number listed for our area. Mediacom rep set up for someone to come and inspect our location for service despite the previous business had used Mediacom. The gentleman came out about week or so later. Inspected and said yes you have all necessary cables and good to go. We asked what we needed to do and he said someone from Mediacom... Read more

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  • Jan 07
  • Television/ Radio
  • Hampshire, Illinois
  • Tv Service
  • 61
  • REVIEW RATING 4/5

I am new to Mediacom and normally would never consider putting a review on a company after having them for less than a month. This however is an exception. After switching from Dish Network, I went on vacation for 16 days. I have been back for 3 days. 3 days of Mediacom has driven me to increase my high blood pressure medicine. First, I was trying to find a channel that a hockey game was on. The... Read more

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  • Dec 23, 2014
  • Internet
  • Elburn, Illinois
  • Vpn Connection
  • 82
  • REVIEW RATING 4/5

Forced to use Mediacom for 10 yrs after having no issues connecting to my work network I can STILL connect to our VPN successfully BUT Mediacom "hijacks" the URLs now and brings me to a mediacom search page.Tkt opened since Nov. I've been going in circles where they say they will call me, don't then call & claim it isn't their issue YET nothing has changed & I can connect using my iphone... Read more

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