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1.7 Based on 93 reviews
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  • Customers like
    • Customer service 3
    • Pleasant technician 2
    • Sales guy and manager 2
  • Customers don't like
    • No one resolves the problem 9
    • How poor customer service is 8
    • No one resolves problem 7
  • From mobile
  • Jun 20
  • #868916

Worst company ever. Wireless is down more than it works. Takes them forever to fix it. Absolutely disgraceful!! Do not use for wireless internet or anything else for that matter

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  • From mobile
  • Jun 14
  • #865366

Mediacom is full of *** it's always going out and sometimes weather isn't bad they always want you to pay on time but can never fix anything I don't recommend mediacom to nobody

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I got sport and information and kids and variety dumped on me for three months free. I called immediately and cancelled it and for the next 6 months I was getting billed for it. I called today and they said my phone call in which I canceled was a "billing inquiry" and the had no record of me asking for it to be cancelled. Theft, just plain theft. I called them today and the only thing they would do is credit me back for three months, what... Read more

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  • From mobile
  • Jun 12
  • #864469

Wprst internet and phone ever the phone works about once a mpnth the internet goes out 10 times a day the repair guys never show up to fix it and when they do somehow everything is actually working i am looking into legal recourse to deal with this company

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  • From mobile
  • Jun 10
  • #863654

Cable keeps going out with a ref code of S0a00. Idiots at mediacon cannot seem to fix their crappy product and have to go a weekend with no tv. I hate mediacom but have no choice since i moved. Really need to get it together. How can they be in business and keep operating.

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I cancelled Mediacom when I moved out of the service area. I had signed a 2 year agreement so I was aware I would have to pay a cancellation fee. I returned my equipment and the customer service rep told me it was be $155.74, which I could take my time paying off if that was too much at once. I received my final bill in the mail and it said that it was due 5/18/16. Starting the first week of May I began receiving collection calls. I typically... Read more

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  • From mobile
  • May 28
  • #855932

Installers connect new customer in condo unit and disconnect other uses in same condo. Customer service expresses apologies and then say it will be a week before service tech can look at it. This has happened 3 weeks in a row and there is no one who cares to help. Dont believe anything you hear from the call in service people or chat online reps.

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  • From mobile
  • May 21
  • #851790

Mediacom only worms when you do not need it. Everytime you need it. It does not work for hours. I go to school online abd internet is down more than it works.

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we have lived in Selbyville, Delaware for thirteen years and have been stuck with Mediacom. The cable and internet service goes out almost on a weekly basis. If you can get a service person to come out it takes a week. They always say the problem is weak signal. I would think after 13 years of a week signal you might place a booster on the line. If you call them all they try to do is sell you more lousy service. I would think the Town of... Read more

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  • From mobile
  • May 16
  • #848925

They, Mediacom is the absolutey the worst service, of ALL SERVICES, you will EVER WITNESS AS A CUSTOMER!!! They Suck!!

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