Mediacom Complaints and Reviews

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  • Customers like
    • Sales guy and manager1
    • Pleasant technician1
  • Customers don't like
    • How poor customer service is5
    • Issue was not resolved5
    • Poor customer service3

  • Jun 30
  • Internet
  • Internet Service
  • 2
  • 2
  • 45
  • REVIEW RATING 5/5

Mediacom is the only internet provider in our area. Our internet service goes out constantly. The customer service representatives are incompetent and rude. The technicians also are never able to figure out how to fix it. The last technician that came out said to call him directly and he would fix it. He ended up avoiding my calls and hanging up on me saying that Internet service should be... Read more

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  • From mobile
  • Mediacom
  • Jun 25
  • by anonymous
  • #655839

Alright, so I have mediaCom for Internet and cable. Cable is fine I guess. But the internet. I had bad internet at my old house and I came here and it was 15x worse. It can't even play Netflix on a phone computer TV or game system. The Internet will just lost connection randomly all the time. It's god awful. DO NOT USE MEDIACOM INTERNET. Add comment

  • From mobile
  • Mediacom
  • Jun 16
  • by anonymous
  • #651115

Worst customer service called to pay bill girl was rude as *** literally hung up on me after I gave her my info no have a nice day or bye NOT HAPPY AT ALL!!!!!!! Add comment

  • Jun 15
  • Internet
  • Hudson, Illinois
  • Internet Service
  • 44
  • REVIEW RATING 4/5

Had an appointment scheduled with MediaCom to come work on our internet between 0800 and 1200. Had a call on my phone while I was outside. No message left. Had another call from an unknown number that left a message. It was Mediacom calling to verify that someone was home. They went on to say that if no call was returned that they would need to reschedule the appointment. I called the number back... Read more

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  • Jun 11
  • Internet
  • West Des Moines, Iowa
  • Internet Service
  • 28
  • REVIEW RATING 4/5

I am supposed to have the 100 mg service from Mediacom. Since I had the service installed, I don't think I have actually had that speed more than once or twice. The biggest problem tho, is the latency. It is almost impossible to click on a link in a web page and not get an error screen. Sometimes it takes 10 tries before I can get the page I need. To make matters worse, the technicians they... Read more

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  • Jun 03
  • Television/ Radio
  • Cadiz, Kentucky
  • Local Plus Tv Package
  • 12
  • REVIEW RATING 4/5

The manner in which MC handled the forced transition of residents of two low-income apartment complexes in Dover,TN was atrocious. Sr mgt of the complexes arranged for each resident to get his/her own billing rather than continuing to include it in the rent. MC arranged a meeting to explain the changes to the residents and the meeting quickly descended into chaos. Not enough reps who were... Read more

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  • May 19
  • Internet
  • Excelsior Springs, Missouri
  • Internet Service
  • 1
  • 1
  • 43
  • REVIEW RATING 3/5

upgraded to their tivo and so called highspeed internet thursday. Had nothing but problems ever since. *** dialup was faster than this so called highspeed internet. And the TiVo, yeah. Had it in three rooms, key word being had. Two of the boxes died and flat out refuse to work. Can only get the local channels and three home shopping network channels on the main TiVo box. Keep getting the... Read more

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  • From mobile
  • Mediacom
  • May 13
  • by anonymous
  • #635613

all of a sudden digital converters started showing up i my bill husband went in to the local Office and was told basically tough s*** hundred bucks apiece they said they sent us three took me 4 months of calling corporate to fix problem medicom tooooo expensive and I think we should be paid to watch the commercials you know they're making money off of it Add comment

  • From mobile
  • Mediacom
  • May 11
  • by anonymous
  • #634442

Ars you kidding Me! NBA playoffs And no internet or cable tv. This is a bunch of ***! Add comment

  • May 06
  • Internet
  • Madison, Wisconsin
  • Cable Line
  • 1
  • 1
  • 10
  • REVIEW RATING 3/5

Have been waiting over 4 months to get the line buried. Every time I call they change the story. First they'd be out that day. Then they'd be out in the next 2 weeks. Then withing the next 30 days now its til June 15. If I'm a couple days late on payment they shut me off but they can take their sweet time to dig a hole in my yard. Sick of the ***. sadly there are no other providers in my area Read more

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