Mediacom Complaints and Reviews

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Mediacom
Main address: 100 Crystal Run Road 10941-4048 Middletown NY
800-239-8411 or 866-452-4747, , socialmediateam@mediacomcc.com
  • 331+16 mobile complaints
  • $78.2K claimed losses
  • $225 average
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  • 11 hours ago
  • Internet
  • 2

Placed a service call due to internet and TV being out. After a week of waiting the tech arrived and his solution to the problem was to run an orange cable from my access (usually underground) down the curb for a block and a half to a neighbors access point. This cable has now been in our gutter for over a month... I drive across everytime I leave my drive. I called to ask when it would be... Read more

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  • 1 day ago
  • Television/ Radio
  • Mediacom Internet
  • 4

Wifi has been going in and out for three days; TV reception totally unreliable -- unable to watch Ryder cup and now the Vikings game as it goes in and out every few minutes--now more out than on! What a major hassle!! Turned the cable box on and off, etc. No change! Why don't they tell you what the problem is?? Who works on this stuff to make it better???!! Service call set up for internet... Read more

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  • Sep 26
  • Television/ Radio
  • Service Overcharge
  • 16

i signed a 2 year contract with media com, first year $79 second year $109. In the second year I started getting billed $204 a month. I took my contract to local office in Mound and even with all documentation I could not get it fixed. Although the employee agreed he was not empowered to make change. He was instant messaging his supervisor and said she would call me, of course she didn't. ... Read more

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  • Sep 24
  • Internet
  • Herrin, Illinois
  • Internet Disconnection
  • 1
  • 1
  • 12

Had service installed around the end of February or March. Intrnet has gone out for 1 minute to 3-4 hours almost every day. Had three different service calls in regards to this issue and it was never taken care of and I gave up. Decided that we would add another tivo to my daughter who lives in an apartment in the back that is still on my property and about 50 feet from my back door to her front... Read more

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  • Sep 22
  • Customer Service
  • Customer Service
  • 6

No service, mother-in-law whining. Call customer service..., 21 minutes and 1 dropped call later I'm told that I'll have to wait 4 days for a repair. ...,No Internet & no phone..., unless I drive 22 miles to their closest office and swap out my modem. Of course I'm not going to wait, so on call 5 ...,59 minutes on hold waiting while suffering another dropped call over 4 hours..., I'm... Read more

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  • Sep 22
  • Television/ Radio
  • Cable Box Installation
  • 9

The cable box was installed on a Friday and the next day it was not working. I called to see about someone coming to replace it. They told me it would be two weeks or I could go to my local office (1 hour away) and exchange it my self. The office hours were 8:30 to 4:30. I called several times. Not the first person made notes from the calls. Since I could not get my appointment moved up I told... Read more

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  • Sep 18
  • Internet
  • Le Roy, Illinois
  • Service Call
  • 30

I had a service call set up for today after my internet has been out for more than a week. Sat at home all morning waiting. Got a call while I went to the restroom and since I missed it they had the tech go somewhere else. When I called back they said they had called three times and called me a liar! I told them I am more than happy to take a picture and send it to them. The next available day... Read more

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  • Sep 14
  • Utility
  • Prior Lake, Minnesota
  • Poor Customer Service
  • 33

I am personally going out of my way to report this company to the FTC, FCC, BBB, and the attorney general. For over month we have had to call in at least 5 different times with each phone call going well over 30 minutes, just to get simple things installed and to get their service to work. for a month nothing worked ( still doesn't) and every one you talk to is really rude and talks to you like... Read more

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  • Sep 08
  • Internet
  • Internet Cable
  • 44

They sent out a contractor. Broadband Installations. If they ever show up lock your doors. Do not let them in. They are terrible. The installer had a mouth that wouldn't quit. Ron. Nobody knew anything but him. Part of the system worked for a day. I spent hours on the phone getting the runaround. No phone, no internet or cable. They couldn't come out for 10 days. Returned all their equipment... Read more

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  • Sep 05
  • Internet
  • Bad Internet Service
  • 39

I got internet from Mediacom about 3 months ago, and the install guy, was supposed to collect 80 dollars, and he wouldn't take the 80 dollars, So when I received my first bill for one month it was over 200 dollars! And the woman on the phone said that is was their fault, but still charged me extra for some phone service I didn't even get. I pay for the "better" internet from them and I have a new... Read more

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