Mediacom Complaints and Reviews

1.9
  • Sales guy and manager1 votes
  • Pleasant technician1 votes
  • How poor customer service is4 votes
  • Issue was not resolved4 votes
  • Poor customer service3 votes
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  • Mar 26
  • Internet
  • Promotion
  • 14
  • REVIEW RATING 4/5

I was customer of Mediacom. Mediacom is always presenting these “New Customer Promotions”, as I call them, that are attractive, so one thinks. However, if you use Netflix and/or Hulu as your movie viewing preference, as my family does, or maybe you use some other internet stream site. You will find that the data cap Mediacom sets is not enough for the package they think you should contract... Read more

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  • Mar 16
  • Media
  • Theodore, Alabama
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Level of intelligence in this area rivals that of a ***. Cannot believe this hillbilly community and lack of common sense. JUST A BUNCH OF BACKWATER JERKS, inconsiderate and just plain ***. I GUESS YOU REALLY CAN'T FIX ***. Not only are the people of this area just plain dumb. they act as if they are offended if you try to explain something to them. 100 Words REALLY ???? Another ***... Read more

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  • Mar 07
  • Internet
  • Apache Junction, Arizona
  • Billing Department
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

It took them 8 weeks to get me installed and working then they added additional features (TV) that I did not ask for. Then they started charging for TV when they did not even hook me up for it. They were overcharging me for my Internet bill. A service guy came out and checked and sure enough, my house was not hooked up for the TV. He called into the local office and reported. I complained... Read more

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  • From mobile
  • Mediacom
  • Mar 03
  • by anonymous
  • #602984

Bad customer service. Said they would call 30 minutes before calls after they knock on house Add comment

  • Feb 25
  • Home Phone
  • Sparta, Wisconsin
  • Phone Service
  • 3
  • 3
  • 38
  • REVIEW RATING 4/5

MediaCom sales personnel prey on the elderly population. They entered my 90 yr old parents house and persuaded them to switch phone service to Mediacom without explaining differences in program or advising them to discuss with family before making change. My parents now have no phone service. Company got contract signiture and then took 5 weeks to install service. Calls to company were not... Read more

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  • Feb 18
  • Internet
  • Huntsville, Alabama
  • Internet Service
  • 2
  • 2
  • 37
  • REVIEW RATING 4/5

Called multiple times for repairs, never a resolution and always a reason they can't get it working. If you want to burn all your paid time off waiting on a repairman, get mediacom as your internet and phone service provider. Made at least 4 appt and 3-4 attempts to repair using their telephone troubleshooting assistance (had to use cell phone). Leading up to complete home phone and Internet... Read more

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  • Feb 14
  • Television/ Radio
  • Santa Rosa Beach, Florida
  • Game Broadcasting
  • 3
  • 3
  • 22
  • REVIEW RATING 4/5

I am a Mediacom customer and have the Yes network on my channel guide put during the baseball season Mediacom does not televise any New York Yankee games I do not know why but I think it is a shame that you are to *** cheap to pay for this service so the customer can take full advantage of being a Yankee fan and seeing their team play.This one reason why customers switch to other companies that... Read more

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  • Feb 12
  • Internet
  • Germantown, Tennessee
  • Internet Disconnection
  • 2
  • 2
  • 39
  • REVIEW RATING 4/5

Today tech disconnected service while I was at home for lunch. Said his order was for no payment and a29 dollar disconnect fee. Shied the tech my mobile app and payment history which is current. Had to return to work but called customer service. Was told they had an nsf return of payment. Shared u had a payment confirmation number which left the CSR in silence. Ended up Mediacom system never... Read more

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  • Jan 29
  • Internet
  • Copyright Infringement Notice
  • 1
  • 1
  • 86
  • REVIEW RATING 4/5

For the 1 year I have had mediacom I have received "2" Copyright infringement notices and have not downloaded or shared anything under copyright and my network is completely locked down. I find it appalling that mediacom would send me a claim without investigating it first since I have no need for whatever I supposedly shared and have no idea what it actually was. I have read the policy on the... Read more

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  • From mobile
  • Mediacom
  • Jan 23
  • by anonymous
  • #585701

No email again. This has been on and off for a month Add comment

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