Mediacom Complaints and Reviews

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Mediacom
Main address: 100 Crystal Run Road 10941-4048 Middletown NY
800-239-8411 or 866-452-4747, , socialmediateam@mediacomcc.com
  • 334+18 mobile complaints
  • $78.4K claimed losses
  • $223 average
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  • From mobile
  • Mediacom
  • 1 day ago
  • by anonymous
  • #548689

I am now on my second DVR that does not work. Only had Mediacom for 3 months. Horrible service. Do Not Do bussiness with them. $160.00 for cable i can't watch. Add comment

  • From mobile
  • Mediacom
  • Oct 06
  • by anonymous
  • #543038

internet hasn't been working called Mediacom about it told me they'd send someone out to fix it someone came here told me there was nothing wrong with it then one day later constantly losing Internet connection said they'd upgrade me to a different tech group and still have yet to be called or notified of any changes or help Mediacom blows worst company ever Add comment

     

  • Oct 05
  • Television/ Radio
  • Bad Service
  • 21

"In a survey conducted by Consumer Reports magazine in 2012, Mediacom is the worst cable provider in the country according to the 50,000 people polled.[5] The February 2010 issue of Consumer Reports ranked Mediacom amongst the worst cable companies in the United States: 15th of 16 in TV service, 24th of 27 in Internet service, and last of 23 in phone service, based on surveys.[3][6] The deepening... Read more

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  • Oct 04
  • Internet
  • Poor Service
  • 18

I've been on hold for over a half a hour for voice mail called 3 times to set it up seems I'm gonna have to call again! Who has time for this ***! Seems to me their prices should be lower because their services are poor quality. When are you gonna do something about this mediacom!!! I'm tired of your half assing ways! Who ever is in charge needs let go and Iris your lazy and your social skills... Read more

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  • Oct 04
  • Laptops and Tablets
  • Iowa, United States
  • Internet Cable Installation
  • 37

I called for internet and wanted the outside cable installed underground BEFORE the tech came to hook up service. Of curse that didn't happen. They wanted to run the cable on top of the ground and leave lay there for several weeks before they could have someone come bury it. When I set up the appointment I told this to the lady on the phone. She told me that they could in fact install the... Read more

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  • Sep 30
  • Internet
  • Technical Support
  • 33

Placed a service call due to internet and TV being out. After a week of waiting the tech arrived and his solution to the problem was to run an orange cable from my access (usually underground) down the curb for a block and a half to a neighbors access point. This cable has now been in our gutter for over a month... I drive across everytime I leave my drive. I called to ask when it would be... Read more

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  • Sep 28
  • Television/ Radio
  • Mediacom Internet
  • 28

Wifi has been going in and out for three days; TV reception totally unreliable -- unable to watch Ryder cup and now the Vikings game as it goes in and out every few minutes--now more out than on! What a major hassle!! Turned the cable box on and off, etc. No change! Why don't they tell you what the problem is?? Who works on this stuff to make it better???!! Service call set up for internet... Read more

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  • Sep 26
  • Television/ Radio
  • Service Overcharge
  • 40

i signed a 2 year contract with media com, first year $79 second year $109. In the second year I started getting billed $204 a month. I took my contract to local office in Mound and even with all documentation I could not get it fixed. Although the employee agreed he was not empowered to make change. He was instant messaging his supervisor and said she would call me, of course she didn't. ... Read more

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  • Sep 24
  • Internet
  • Herrin, Illinois
  • Internet Disconnection
  • 1
  • 1
  • 26

Had service installed around the end of February or March. Intrnet has gone out for 1 minute to 3-4 hours almost every day. Had three different service calls in regards to this issue and it was never taken care of and I gave up. Decided that we would add another tivo to my daughter who lives in an apartment in the back that is still on my property and about 50 feet from my back door to her front... Read more

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  • Sep 22
  • Customer Service
  • Customer Service
  • 22

No service, mother-in-law whining. Call customer service..., 21 minutes and 1 dropped call later I'm told that I'll have to wait 4 days for a repair. ...,No Internet & no phone..., unless I drive 22 miles to their closest office and swap out my modem. Of course I'm not going to wait, so on call 5 ...,59 minutes on hold waiting while suffering another dropped call over 4 hours..., I'm... Read more

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