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  • Customers like
    • Customer service 3
    • Pleasant technician 2
    • Sales guy and manager 2
  • Customers don't like
    • No one resolves the problem 9
    • How poor customer service is 8
    • No one resolves problem 7

I just got Mediacom basic cable and internet and the basic cable is like buying a lifetime of toilet paper at twice the cost can't wait to get rid of it already it's like antenna TV for $45 a month have only had it for one day. Add comment

When I upgraded my cable a year ago I apparently got a sports channel and a movie channel for free for 3 months. After the 3 months it goes on the bill and I have to pay $7.95 a month for each unless I CALL AND CANCEL IT! I never ordered it! Why should I have to cancel it. Check your bill each month to make sure you are getting what you ordered. Can anyone say FRAUD... On another subject, I was without service for over 3 weeks because a "cable was broke under the road". They told me they would adjust my bill accordingly. They didn't. I called... Read more

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I am a property manager of 174 condominium units in Daphne, Alabama. Following a request for someone to come out to the property to meet with me regarding their sloppy installation, Mediacom does not show or call. Their wires are run everywhere they are not suppose to be, and run new wires over the old ones instead of removing them. Their pedestals have wires hanging all out of them and sometimes don't even have a lid. When they install a new resident they leave behind their wire cuttings and trash on the ground. I will be removing their... Read more

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when you cut off my service ,i paid on time for three years, and then cut me off again,then they talked us again in to it for 69.00 for two years.And then they are cutting us after 28 days.You are nothing but crooks,and i pray that you lose all your contracts and we will vote you out of christian county,ky.you have more lairs in your company,than honest busnieness.i wii never trust medicom ever again lairs lairs lairs lairs lairs lairs lairs lairs we are going to get medicom out of christian county ,ky you ceos suck i am on a limited income.i... Read more

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A "billing error" that has gone on for over a week has now turned into, well, the original amount you agreed to when signing a new contract was quoted to you incorrectly. (TWO months ago) Um, what? How is it my fault that your "retention supervisor" quoted me the wrong amount?? I don't care! I agreed to a certain amount that was quoted to me, make it work! And it took over a week to decide that it wasn't a "billing error"? These people idiots. I have been a customer off and on (mainly on) for 15 years and they raise my rates every... Read more

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  • From mobile
  • Mediacom
  • Apr 19
  • #832373

Worst customer service....ever. Not worth the time or $. Add comment

I have Mediacom as my cable service provider in Albany Ga and we (other customers in my area)have had an ongoing unresolved issue with service interruptions since February 13th. When u call for help, I can't get an appointment till 7 - 10 days. The Technician fix will the problem, but, it never lasts. Sometimes the problem returns an hour or so after the Technician leaves. I then call back to see if the Technician can come back and they give me another appointment a week or so out!!! Why can't you all do a permanent fix for this issue. ... Read more

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I have to start off by saying... This is the worst customer service I've ever experienced...Bar none! I havent had service since 30 March 2016.. Ive been on the phone with their customer non service for a total 5 plus hours in the last 4 days... I've spoken to 7 reps 6 supervisors 3 technical support people... And given 8 different reasons why our services have not working and how it should be fixed... Here the situation.. We bought a new home we called for transfer of services from old home to knew.. The closing date changed..We call... Read more

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I've had many problems with Media-com broadcasts . What really ticked me off was that I called in January to get a two month vacation hold on my service. I was told by the representative that a two month hold was not available. They stated that the hold had to be three months or longer. I come home after my Arizona vacation and find the my TV is not working. I go to the Eden Prairie office to see if there is some payment problem or what. When I told them that I had requested a two month vacation stop on my TV service and the... Read more

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OK let's start with the whole ordering over the phone scam I guess the sales people that I spoke with apparently was selling some other cable because the junk that they were charing me for was the worst cable I've ever had and I've had basic cable that's better than this junk.so I asked three times give me an accurate down to the penny cost that my bill will read every month and I was told 87.74 every month no more or no less so my dumb gullable behind says well OK send a tec and I was told that the cost would be 95 for the tec to even start... Read more

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