Mediacom Complaints and Reviews

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  • Customers like
    • Pleasant technician1
    • Sales guy and manager1
  • Customers don't like
    • Issue was not resolved6
    • How poor customer service is5
    • Poor customer service4

  • Jul 24
  • Internet
  • Americus, Georgia
  • 14
  • REVIEW RATING 4/5

7/24/15-i applied for internet service in march of this year,internet would stsy on 5 minutes stay off 5 minutes..the phone would just go out with no dial tone for 5 minutes..i took phone/internet modem back to mediacom and advised representative i wanted to cancel phone service and requested tech to fix internet... rep gave me a different box and i signed form to receive another box. Three... Read more

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  • Jul 22
  • Internet
  • Des Moines, Iowa
  • Mediacom Bundle Service
  • 19
  • REVIEW RATING 4/5

I have had 7 outages in 8 days. Knocked me offline and cable all messed up. I am in online classes and have went from a B to a C- due to assignments not in on time and being kicked from seminars. I call loyalty department n they can credit me $4???!!! I am utterly disgusted! I will be switching. This is unacceptable! They are extremely expensive and undependable! I am about to fail my classes... Read more

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  • Jul 22
  • Internet
  • Pittsville, Maryland
  • Mediacom Internet
  • 12
  • REVIEW RATING 4/5

I pay almost $200 a month for internet and the fastest internet but every time I go to use my internet it freezes and I have to call customer service. I am a realtor and I do a lot of contracts and time sensitive paperwork online which most of the time I have to go to the office or library. Even with telling customer service this they continue to up my bill every month and don't ever fix the... Read more

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  • From mobile
  • Mediacom
  • Jul 20
  • by anonymous
  • #669233

My Internet has been out for three straight days and media COM has blocked my phones access from calling into them Absolutely horrible customer service Almost criminal Add comment

  • Jul 19
  • Internet
  • Hometown, Illinois
  • 15
  • REVIEW RATING 4/5

Absolutely horrible service. We have been in elburn for 1 month and have had 4 service calls. Now everything is out- cable and Internet- and of course they have no clue why. Internet goes down 10 times a day and we have to reset constantly. One technician told me the modem is no good and mediacom knows this but won't replace it. Told me he was ordering a new one but still haven't received it. Now... Read more

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  • From mobile
  • Mediacom
  • Jul 19
  • by anonymous
  • #668304

Mediacom sucks. Keep raising rates for less service. Reach internet limit every month even though im "unlimited". They take channels away and raise prices. They dont care about customers, only bottom line. Skip any pay tv. Not worth it. Rip off artist. Mediacom website wouldnt let me post any review! Add comment

  • Jul 16
  • Internet
  • Mobile, Alabama
  • Mediacom Internet
  • 25
  • REVIEW RATING 4/5

I just had Mediacom internet for first month at my house, but the Internet connection was horrible. When I get home from work and start using wifi, the Internet start disconnected. I can't use Internet at all. Or it on for 15 minutes, and it cut off. Same thing happened in the morning, when I wake up, the connection is lost. Basically, I paid for the internet, but I can't use it at all. I called... Read more

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  • Jul 16
  • Television/ Radio
  • Washington, Iowa
  • Mediacom Tv
  • 16
  • REVIEW RATING 4/5

We took on the family cable last August with HSI the guy showed up with a HD box thought it was the one we talked about to the REP come to find out it was 6.95 thought ok no big deal now we get our bill its up another 11.00 because there was a deal on with the box with Starz and Encore,REAl NICe communicTion! Than last nite waited 40 minutes for customer service had no cable, whAt an outfit and... Read more

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  • Jul 11
  • Media
  • Thomasville, Georgia
  • Mediacom Xtream
  • 35
  • REVIEW RATING 3/5

We set up service for cable tv/internet/telephone through Mediacom several weeks ago. The phone didn't have a dial tone for several weeks and we didn't realize it because we weren't dialing out. When I discovered the phone was not working, I called and the Mediacom rep said it wasn't "linked correctly" at set up. The rep got the phone working and a week letter it didn't work again. I had to call... Read more

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  • Jul 08
  • Internet
  • Cedar Rapids, Iowa
  • Mediacom Prime Plus
  • 49
  • REVIEW RATING 4/5

We have had Mediacom internet service for over 2 1/2 years. We have the Prime Plus service which offers which advertises 50Mbps download speeds. Unfortunately, we rarely are at these speeds which we have had tested on multiple devices. To make it worse, we loose all internet connections multiple times a day (more than 20 times). We are always resetting modem to get a connection back. When... Read more

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