Mediacom Complaints and Reviews

1.9
  • Pleasant Technician1 votes
  • Sales guy and manager1 votes
  • How poor customer service is4 votes
  • Issue was not Resolved4 votes
  • Poor customer service3 votes
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  • From mobile
  • Mediacom
  • 8 hours ago
  • by anonymous
  • #602984

Bad customer service. Said they would call 30 minutes before calls after they knock on house Add comment

  • Feb 25
  • Home Phone
  • Sparta, Wisconsin
  • Phone Service
  • 13
  • REVIEW RATING 4/5

MediaCom sales personnel prey on the elderly population. They entered my 90 yr old parents house and persuaded them to switch phone service to Mediacom without explaining differences in program or advising them to discuss with family before making change. My parents now have no phone service. Company got contract signiture and then took 5 weeks to install service. Calls to company were not... Read more

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  • Feb 18
  • Internet
  • Huntsville, Alabama
  • Internet Service
  • 17
  • REVIEW RATING 4/5

Called multiple times for repairs, never a resolution and always a reason they can't get it working. If you want to burn all your paid time off waiting on a repairman, get mediacom as your internet and phone service provider. Made at least 4 appt and 3-4 attempts to repair using their telephone troubleshooting assistance (had to use cell phone). Leading up to complete home phone and Internet... Read more

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  • Feb 14
  • Television/ Radio
  • Santa Rosa Beach, Florida
  • Game Broadcasting
  • 10
  • REVIEW RATING 4/5

I am a Mediacom customer and have the Yes network on my channel guide put during the baseball season Mediacom does not televise any New York Yankee games I do not know why but I think it is a shame that you are to *** cheap to pay for this service so the customer can take full advantage of being a Yankee fan and seeing their team play.This one reason why customers switch to other companies that... Read more

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  • Feb 12
  • Internet
  • Germantown, Tennessee
  • Internet Disconnection
  • 28
  • REVIEW RATING 4/5

Today tech disconnected service while I was at home for lunch. Said his order was for no payment and a29 dollar disconnect fee. Shied the tech my mobile app and payment history which is current. Had to return to work but called customer service. Was told they had an nsf return of payment. Shared u had a payment confirmation number which left the CSR in silence. Ended up Mediacom system never... Read more

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  • Jan 29
  • Internet
  • Copyright Infringement Notice
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

For the 1 year I have had mediacom I have received "2" Copyright infringement notices and have not downloaded or shared anything under copyright and my network is completely locked down. I find it appalling that mediacom would send me a claim without investigating it first since I have no need for whatever I supposedly shared and have no idea what it actually was. I have read the policy on the... Read more

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  • From mobile
  • Mediacom
  • Jan 23
  • by anonymous
  • #585701

No email again. This has been on and off for a month Add comment

  • Jan 21
  • Internet
  • Savanna, Illinois
  • Internet Service
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Seriously am very curious how this company stays in business. .but when they have the market and no other options are available. .I guess it is easy for such company to continue to offer poor quality and even poorer customer service and get away with it. Prices are incredibly high for the small amount of options they offer. I continue to feel like the customer service rep's are trained to just... Read more

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  • Jan 21
  • Internet
  • Kansas City, Missouri
  • Internet Installation
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

From top to bottom, a terrible experience. It took over a month to get the service installed. Our sales women took days to respond to phone call and emails. Also, she could never get my name right even though she had it in print. The technicians took 5 days to get our static IP bound to a mac address correctly. Unfortunately they were the only option for high speed in the area and they performed... Read more

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  • Jan 20
  • Internet
  • Thomasville, Georgia
  • Internet Service Installation
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

Mediacom Thomasville Ga lost our prepay check or I should say the installer lost it and the office has it on their computer as customer paid installer. But still after 30 days they still haven't found the check and haven't asked the installer about it. Had the service 30 days.Like it but done got 2 bills and it is not dew for another 30 days. They want to charge us the install fee again because... Read more

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