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1.7 Based on 106 reviews
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  • Customers like
    • Customer service 3
    • Pleasant technician 2
    • Sales guy and manager 2
  • Customers don't like
    • Issue was not resolved 10
    • How poor customer service is 10
    • No one resolves the problem 9

Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care and just plain sux. Terrible, awful, pitiful, ignorant, don't care... Read more

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I pay and pay every month on time. You have the nerve to constantly raise my rates and it seems your service gets crappier every month. how much do i have to pay to NOT have to deal with that ridiculous automated help line? I should be able to sue you for calling it a help line. I have been without television for 3 days, it will play and freeze up and then its off again, the internet comes and goes. I guess I should be thankful you don't provide... Read more

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Its a joke! They want to rope you into a contract every year. 100 bucks a month for at most 3 hrs a day of tv. Douchbag i talked to today wouldnt allow me to talk with a manager. Ill disconnect and have it put in someone elses name & enjoy 40 a month for a year. So much for being loyal....paying your bills on time. Read more

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Mediacom has assessed me monthly late fees on a late fee that I refused to pay. It continues to this day and now I owe near $50.00 in fees. I wrote a letter directly to their Customer Service team, and I never got the courtesy of a response. Normally I use Bill Pay to pay them but I've begun to write checks and send them with the payment stub and a note. I staple the check to the stub several times so it can't go thru their automated... Read more

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My not-so-fun and fruitless Friday with Mediacom
1 of 2

I'm the Editor of Computer Magazine (ComputerMagazine.com), and live in Springfield, Missouri. Yesterday I had the misfortune of having Mediacom come to "upgrade" me to their "XTreme" service. Here's a bit about it, and I posted a more complete account on ComputerMagazine.com at the link included below: My not-so-fun and fruitless Friday with Mediacom Christopher Swearingin Editor-in-Chief at ComputerMagazine.com Well, Mediacom (a cable company... Read more

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  • From mobile
  • Aug 13
  • #899934

I have had tech out here 5 times. Still cannot get service in bedroom but i pay for it. They cannot fix it and i still pay 260.00 a month. Use anyone else but Mediacom!!!!!

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Mediacom - Complaint on broken sprinkler by company
1 of 2

Medicom hired a contractor to install new cabling in our subdivision and broke our sprinkler system. Since they were working for several days we do not know exactly when they broke it. On Friday 8/5/2016 I turned on the sprinkler to discover the breakage. They said they would repair it by Monday 8/8/2016 when I showed them the water spraying up like a fountain. -As of today it has been a week and no repair has been performed. I attempted... Read more

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  • From mobile
  • Aug 04
  • #894791

Mediacom internet is terrible and unreliable. So far 3 service techs have failed to fix it. Internet just shuts down 5 to 10 times a day. I keep having to *** work just to watch someone not fix my internet. Horrible "service"

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This is by far the most incompetent company I have ever dealt with. I thought no one could be worse than Comcast or Verizon. Was I wrong. They are 5 star compared to Mediacom. I only have Internet from them and it is a *** shoot in terms of reliability. There are always outages. I have been to 3rd world countries that had more reliability and less outages. What really sucks that in my area Mediacom is the only option or I would drop them in an... Read more

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"That's not the type of thing we would do anything about" (Quote from Customer Service) Installation scheduled for Saturday, Jan 23 at 1:00. Tech arrived late. HDMI cable sparked when he tried to insert it into the TV- I said it indicated a ground fault, but he tried several more times and blew the circuit breaker. I suggested he use his voltmeter to verify the ground fault, but he didn't have one and didn't understand why he should. He... Read more

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