Mediacom Complaints and Reviews

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Mediacom
Main address: 100 Crystal Run Road 10941-4048 Middletown NY
800-239-8411 or 866-452-4747, , socialmediateam@mediacomcc.com
  • 300+6 mobile complaints
  • $74.9K claimed losses
  • $245 average
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  • 15 hours ago
  • Internet
  • Internet Service Fee

Sent out someone who could not hook up the internet service, when I told them to take out the equipment and forget it. They took the equipment back but now say I still have a piece ( I did not get a receipt) and want to charge me $100.00 for the piece. They have not returned my deposit that I made on 5/22/2014. They are fighting with me. I have contacted my credit card company and stopped... Read more

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  • From mobile
  • Mediacom
  • 1 day ago
  • by anonymous
  • #513915

It started with the new TiVo. Had it installed in January, more than 12 service calls to my house and it's getting worse. I'm sitting outside wile I wright this the service techs are trying to fix it again. It's July 23 I'm no closer today than I was in January. I have phone internet and cable. Well I pay for it but don't really have it. Add comment

  • 2 days ago
  • Television/ Radio
  • Cable Television
  • 2

It is July 22 I have already called the 800 number ( and as usual got some rep. That doesn't have a clue when it comes to customer service or anything else just standard text book answers that she is no doubt reading from the script) as I was saying July 22 2014 and I am once again looking at a blank screen no cable again and did I mention we are so shocked that our cable is out yet again?... Read more

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  • Jul 15
  • Internet
  • Harvest, Alabama
  • Internet Disconnection
  • 3
  • 6

The internet shuts off randomly every day about 5 times a day, or more. It stays off from 5 minutes and sometimes up to an hour. From other reviews i've read on here, it seems that i'm not the only one that has this issue with Mediacom, and they're from other locations, so I know its not just a regional issue. Why should I be paying for a service that doesn't work when I need it to work? This is... Read more

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The tech forgot his bag of tools at my fathers home after installing cable etc... When he called to ask if he could come get it, I politely said you may. I might be home between the hours of 1 - 5pm. I will call you within a half hour of the time I will be home and you can pick them up. Now that was FUN ! Add comment

Internet out, 5 days until a tech will be out. Agent (presumably following script) tries to sell me digital phone service. Why would I want more services from a company that can't provide what I'm already buying? Add comment

  • Jul 11
  • Internet
  • Auburn, Indiana
  • Internet
  • 1
  • 14

Have internet,cable, and phone. None of these services work all day any day but the bills keep coming every month. Media com has been working on this same problem since January 2014. Today July 11th Mark at media com called and set an appointment to come to my house to work on the problem and then didn't show up. So I contacted Media com to find out what happened. They had no record of an... Read more

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  • Jul 10
  • Internet
  • Paynesville, Minnesota
  • Poor Service
  • 1
  • 16

I called to have cable, phone and internet hooked up for my father who is very old. I was in town a week and was told the service could not be done that fast. I told them to cancel the order then as I had to be here to help my father. The man told me he found an opening and it could be done the very next day July 10th from 3 to 5 pm. We were excited and went on with the order. So here it is... Read more

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  • Jul 03
  • Media
  • Santa Rosa Beach, Florida
  • Internet And Telephone Service
  • 1
  • 18

I have call almost everyday about the interruption in my internet service. They finally send a tech out that is rude and tells me that we need to call and electrician. He goes around the house several times and then tells me to ck the internet. The internet came up and was up until he drove out of our driveway. The internet and the phone service was gone this time. I work some from home and... Read more

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  • Jul 03
  • Moline, Illinois
  • Customer Service
  • 17

They pay just above minimum wage & promise commission if you can make your daily goal of 3 sales per day. If not,its taken away. Mandatory overtime every week because they're too cheap to hire more people. The service technicians are always late because they're overbooked. 2-3 week wait for a service call in most areas? Total BS. The billing is messed up and there are charges no one can... Read more

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