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  • Customers like
    • Customer service 2
    • Pleasant technician 2
    • Sales guy and manager 2
  • Customers don't like
    • No one resolves the problem 8
    • How poor customer service is 7
    • Poor customer service 6

WE JUST RECEIVED A LETTER FROM MEDIA COM THREATENING TO TURN US OVER TO A COLLECTION AGENCY FOR NOT RETURNING EQUIPMENT AFTER SWITCHING TO ANOTHER SERVICE. WE DID RETURN ALL THE EQUIPMENT THAT WAS DISCONNECTED TO THE CEDAR RAPIDS OFFICE OVER 2 MONTHS AGO. ON MANY OF THE SERVICE CALLS WE WERE FORCED TO ENDURE DURING OUR 12 YEARS AS MEDIA COM SUBSCRIBERS, MANY ITEMS WERE EXCHANGED AND... Read more

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I am a custumer of mediacom and every week i have a problem with them i have called to complain atleast 15 times and one time i had to wait 10 days and only reimbursted 15 dollars this is the worst cable tv provider EVER so if you need tv i would go with dish i will be Add comment

MEDIACOM SUCKS TRUST ME I HAVE HAD SO MANY PROBLEMS WITH THIS COMPANY AND I HOPE TP SWITCH SOON. THE INTERNET SERVICE IS ON AND OFF. SOME DAYS IT WORKS SOMEDAYS IT DOESNT. THE TV I WOULD SAY IS FINE BESIDES THE FACT THAT THEY DO NOT HAVE A LOT OF CHANNELS. I HAVE CALLED MEDIACOM FOR HELP MULTIPLE TIMES AND MOST OF THE TIME THE EMPLOYEES TELL ME THE WRONG INFORMATION AND THE COSTOMER SERVICE...... Read more

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I have had Mediacom for over 20 years; the internet for at least 15. I have begun "trying" to stream movies and video's so upgraded to 50 meg. download. Long and short, ever since i CAN'T stream movies with speeds in the single digits. I have my own router, but agreed to rent theirs for another $4/mo. ...no change....single digit speeds. The poor service guy's been out here 3 times in 5... Read more

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When I got my Mediacom account I was told that it was a month to month service. After about 13 months I moved and cancelled my service. The lady on the phone told be my ending balance and arranged to send me boxes to return the electronics. 2 months later, I received a bill for the balance of a 2-year contract. I never signed a 2-year contract. They quickly (within 2 months) sent ugly collection... Read more

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MediaCom shut off today, for planned maintenance. At least 7 businesses along the highway were affected in the immediate area. As were the diabled veteran across the street and numerous other individuals. It seems to me if you have planned maintenance that you should have a way to notify your customers. This maintenance happens about every 3 months or so with no notification and no way for our... Read more

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I have talked through the phone call with the agent, her name is Cassey ( I am not sure if I spell her name right ), she is really helpful. Even though my speaking skill wasn't so good but she's helps me with all her please. I wish I could hear her ID numbers, but we got disconnect and I could not make a change to called her back. I know she did run to ask her supervisor for my problem, I could... Read more

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I ordered service for 3 televisons, internet and phone and was told that a service person would be here between 8 & 10 am on Tuesday. Service person arrived without equipment enough to connect tv, only one remote, and no modum connection for phone. He didn't appear to be comfortable and left just as soon as he could. After finding out there was no phone connection I called Medicom who said the... Read more

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I am getting fed up with Mediacom, however, they are my only choice for high speed internet and cable. I am paying for channels I can't receive because they don't know how to properly set up a cable card. Currently I am missing the Rose Bowl, Iowa's first trip in 25 years because Mediacom can't fix the issue. They have sent out techs to no avail. I know it is because the channels are not set up... Read more

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When I signed up with this disaster of a company they charged 2 months in advance. My wife and I moved 10 miles from our old address and had everything transferred including the billing. There was never a break in the billing but after our second month in our new location they sent us a bill for almost $400.00 saying we owed them 2 months in advance (AGAIN) I called their (outsourced) billing... Read more

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