Mediacom Complaints and Reviews

Submit ›
  • Customers like
    • Pleasant technician1
    • Sales guy and manager1
  • Customers don't like
    • Issue was not resolved6
    • How poor customer service is6
    • Poor customer service5
  • From mobile
  • Mediacom
  • 17 hours ago
  • by anonymous
  • #691376

I was promised a service on yesterday and now that I am ready to use it, Mediacom switch the rules and my family and I are left without a working telephone, internet and television service. The lies they tell to get customers is ridiculous! Add comment

  • Aug 25
  • Internet
  • Des Moines, Iowa
  • Internet Service
  • 8
  • REVIEW RATING 4/5

I waited for 4.5 hours for my service technician to install, was supposed to come during the first two hours. When he did come he took a look at the telephone pole in my neighbor's backyard and said he couldn't gain access, I would need to call MidAmerican Energy myself and request it to be trimmed. BTW - the tree was tiny and only came halfway up the pole. MidAmerican Energy came out, saw no... Read more

Was this review helpful? 0 0

  • Aug 23
  • Internet
  • Naperville, Illinois
  • 5
  • REVIEW RATING 4/5

Our modem went out on Friday, August 21 I called and had them tried to reset it four times a day they told me the next service appointment would not be until September 17 I told them if I don't hear anything sooner I'm canceling the service as of Monday they changed to September 10 I cannot go a month without my Internet and cable When I originally signed up for the service they had 20 slots... Read more

Was this review helpful? 0 0
  • From mobile
  • Mediacom
  • Aug 20
  • by anonymous
  • #686451

I have had nothing but problems with Mediacom. From my bill to installation to customer issues. It's always something. They are the only provider in my area they don't care how they treat us because this is ask we have here. I feel like I'm paying this company to be a slack ***. I hate this company. Add comment

  • Aug 12
  • Internet
  • Cedar Rapids, Iowa
  • Mediacom Internet
  • 42
  • REVIEW RATING 3/5

There was an outage happened on Aug 7th and mediacom automated voice said the outage is being worked and I'm not allowed to talk to customer care. I was just talking to a machine. Finally after 2 hours of waiting I got a person on line. She said that the technicians will come to my home today afternoon, but none turned up. She just lied to me. When I called again for the status, they said that... Read more

Was this review helpful? 0 0

  • Aug 08
  • Internet
  • Butler, Indiana
  • Mediacom Internet
  • 31
  • REVIEW RATING 4/5

I had trouble with my internet for 2 years I called them all the time to fix the problem ever time they came out they would say nothing was wrong sometimes the cable guy would call an say I had corp. check it they said there is nothing wrong. so no show . I got calls from New York office still not fix. so I went to my local office again an than they checked to see if there was a upgrade an... Read more

Was this review helpful? 0 0

  • Aug 05
  • Internet
  • Selbyville, Delaware
  • Mediacom Internet Service
  • 24
  • REVIEW RATING 4/5

For 2 years now we have had Mediacom all was fine till they decided to trench a new cable to our house 9 mos ago. Now the signal is so unstable modem has trouble staying connected. We have since had 6 techs out to look at the problem. Each tech come up with a new idea what will make it better all of them have failed to improve the signal and some have made it substantial worse. "They have now... Read more

Was this review helpful? 0 0

  • Aug 05
  • Television/ Radio
  • Victoria, Minnesota
  • Mediacom Internet
  • 1
  • 1
  • 52
  • REVIEW RATING 5/5
Mediacom: Absolute FAIL
1 of 6

Mediacom, you people are crazy! My internet was installed over 4 months ago. I have called at least 25 times to get this big dumb ugly orange cable buried! It is all over my yard on all sides of my house. Every single time I call the story is different, the guarantee is different, the protocols are different, and what happened the last time I called is not what they said. You are insane! I call... Read more

Was this review helpful? 1 0

  • Jul 30
  • Television/ Radio
  • Chicago, Illinois
  • Mediacom Tv
  • 14
  • REVIEW RATING 4/5

Mediacom *** sucks the last two days most of the lower channels go out for no apparent reason for hours at a time the only thing these ldiots can do is try and reset it but it works for about two hours and channel go out again you would think the amount of money they charge for *** service and cable channels they would be on top of it maybe its on there receiver end they should get there heads... Read more

Was this review helpful? 0 0

  • Jul 30
  • Internet
  • Wayzata, Minnesota
  • Mediacom Internet
  • 25
  • REVIEW RATING 4/5

About 2 years ago I moved from a Comcast neighborhood to one serviced by Mediacom. I feel like I'm living in a third world country. I've NEVER gotten the download speed that I'm paying for, but now it's practically unusable. When I call service, there's an automated message saying there's an outage in my area. 3 nights in a row I've gotten this same message. I launched a chat session with... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Mediacom. However, many companies do monitor reviews on our site.

 
×
You are reading about Mediacom.
Filing a new complaint about
×