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1.6 Based on 115 reviews
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  • Customers like
    • Customer service 4
    • Sales guy and manager 3
    • Pleasant technician 2
  • Customers don't like
    • Issue was not resolved 11
    • How poor customer service is 10
    • No one resolves the problem 9
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I have had to reset my box three times in three weeks. No explanation why - just instructions on how to KEEP resetting the box. I shouldn't have to KEEP resetting the box. I turn the TV off when I'm done watching it. When I come back, no matter how much time has passed in between, I have to RESET the box. Why do I have to KEEP resetting the box? Why doesn't the system work? I can't possibly be the only customer who has to KEEP resetting... Read more

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Mother- in- law, 85 years old has been without proper workong land line for well over a month. 9/9/16 called & requested service repair and they couldn't get it scheduled until 9/19, guess what - they didn't show. I called to see what was going on and they didn't know BUT they could reschedule on 10/2 - REALLY? Remember she is 85 years old, proper working phone isn't really necessary right? They are more concerned about getting her setup on... Read more

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I was moving down the hall in the same building. I called to have my internet moved. They took the order. The day of the move, I got a call from Mediacom. A recording said a service tech would be here between 5 and 5:30, as late as 6. I moved the modem at 5 pm. I finished moving at 7 pm. I turned on my computer and I had internet. 4 days later the internet went away. I called, Mediacom's computer had me go through several steps. Nothing. Then a... Read more

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Going on day five with no internet. Had one day of sorry working in there. Was advised to go exchange my modem (as past problems were factored in to what was going on). Woman at local Mediacom office was rude when I asked for change of modem. Still no internet. Kept claiming outages in the area (though my neighbors had internet). Tried buying it own modem. Didn't work still. That was Tuesday night. No choice but to accept technician coming out.... Read more

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1. Tivo technology compared to Dish / Direct is 5 years behind 2. Cable channels are all over the map. No rythm or reason to them. 3. If you want to watch TV anywhere you have to sign up for every ones site. ABC.com, EPSN.com, etc. So all you need are 20 different logins and pwd. 4. Waited 90 minutes on "Chat Live" to find out why I did not have RedZone. After 30 minutes of chatting they finally decided I needed to call. Which would have been... Read more

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I hope no one has been without email for the last seven days like have, getting no help until I drove 30 miles to and from the nearest service so I could get in touch with the tier 2 tech i was supposed to hear from on Saturday. Never called. Using the info the tech gave the me at the service center, that proved no good. Another phone call (at least I didn't get hung one this time), they got one of my three email to R&S, and told me the other... Read more

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  • From mobile
  • Sep 17
  • #920658

Worst company ever. I've had to reschedule service two times and have someone at my house two different times to have service setup that never actually happened. After the second time I can't filter installation... Took over 4 weeks and still no Wi-Fi service

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WITHOUT INCOMING EMAILS ON OUR PREFERRED EMAIL SERVICE FOR OVER A MONTH - NUMEROUS CALLS WITH NO HELP WHAT SO EVER - PROMISED FOR MEDIACOM TO CALL US BACK - NOT ONCE!! TOLD TO USE THEIR WEB EMAIL - CUMBERSOME AND DIFFICULT TO NAVIGATE - THEN TOLD TO CALL MICROSOFT, WHAT WE DON'T HAVE MICROSOFT. NOT A COMPANY TO RECOMMEND - SERVICE IS INADEQUATE! THE LAST TECH PERSON ACTUALLY HUNG UP ON US WHEN WE WERE TOTALLY POLITE AND JUST ASKING TO KNOW... Read more

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After 10 days of trying their bundled internet/tv/phone, I finally gave up and cancelled and had them disconnected. I could never get hold of them and multiple issues that needed resolving, one being the system was down. After 3 days of this, I gave up on them. Their right hand does not know what their left hand is doing throughout the whole company! To add insult to injury, after promising me a $59.95 refund from the installation fee of... Read more

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I was told one thing and promised a lower price but instead they cancelled channels and raised my price and now tell me they can't do anything about it. I've been a customer for 15 years and this is how they treat you, of course they basically have a monopoly on cable here and there is no other choice cable wise for the amount of internet we use, (all others are too slow for our household or have data caps that we'd reach in a day) so they... Read more

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