Mediacom Communications
Reviews and Complaints
Outages
User's recommendation: Be aware of many outages.
Rep was very patient with me in spite of my age and lack of tech savvy. Solved my problem completely!!!!
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Verified Reviewer | Pleasant Hill, IowaPackage order
Preferred solution: Deliver product or service ordered
User's recommendation: Look for package before u call
POOR SERICE
- Have competitors
- Everything else
Preferred solution: Let the company propose a solution
User's recommendation: GO ELSEWHERE
Internet is not working and phone has been out of service for over a year
Price increase
Preferred solution: New customers get lots of extras and discounted packages, but longtime customers never ever get any discount, just increases.
User's recommendation: They will start you out with a really good plan and then you will soon be paying way more and more and more.
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Verified ReviewerInstalling new modem
- Fast
- Only when it working
Preferred solution: I'm a tech
Lousy service, can't watch tv due to depixilation and lousy audio
User's recommendation: Be careful what you sign ip for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dagsboro, DelawareINCONSISTENCY TO FOLLOW SET RULES
As of today, I have been 6 days without cable tv in my living room. A technician was supposed to be here between 8 and 12 this morning.
It's 11:57 and no one has shown up; currently have been on the phone with customer services for 22 minutes.
I work overnights. I stayed up this morning in order to not miss the call from the technician, like I was told to do when this was scheduled. I have to work tonight, so as it stands I might get 3 hours of sleep before this shift. I am being told by customer service that the technician called me yesterday and I didn't answer, so he cancelled my appointment.
I was probably asleep and didn't hear the phone. But my concern, why would I even think about answering the phone the day before when I had already confirmed my appointment with the automated system and was told they would call 15 minutes before arriving. Now this technician is saying that he has called me, but there are no missed calls or messages on my phone from anyone this morning.
This is not the first time I have had issues with your company. I am paying $187 a month for what?
I think this is my wake-up call to find a different way to watch TV....Verizon has been after me to switch....if it's cheaper, I am done with you people.
This has ruined my day, ruined my sleep and does not say much for my shift at the hospital tonight. Would you want me taking care of your loved one after a day like this with no sleep.....
Catherine Hudson
Preferred solution: Let the company propose a solution
Waiting for technician to come out again, since they didn't fix it the first time. I am supposed to be on priority. Little upset the way I was treated.
- Pleasent technician
- Technician did not hook up internet or 5 of my tvs
Preferred solution: Price reduction
User's recommendation: Check everything before technician leaves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Tan Valley, ArizonaVERY POOR SERVICE.
- Everything about mediacom especially customer service
Preferred solution: CANCELLATION OF ACCOUNT. I HATE LIARS.
User's recommendation: DO NOT PURCHASE CABLE FROM MEDICOM.
Outage
- Have access to multiple channels
- No doing what they said they would do
- I did not like
- Bad control boxes and bad remotes
Preferred solution: Price reduction
User's recommendation: If your not a long time customer don’t use Mediacom won’t give you a break on deals or price so why not cancel and cut the cord. If you don’t like cutting cord then try it for a couple months and then get the new customer discount. Because they won’t give old customers a deal at all! Truth hurts sorry Mediacom!
Needed to set up a repair appointment
User's recommendation: Don’t give up. Someone might just help you.
Internet will not work
User's recommendation: Keep Calm.
Need to know when my wifi bill is due
Preferred solution: Let the company propose a solution
User's recommendation: They do not tell you when your bill is due
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Hello Omaira Fts, I am so sorry to hear about the problems with your service and we'd more than happy to get this issue resolved for you. Please PM your details on Facebook, DM us on Twitter, or email us at TotalCare at mediacomcc.com. Once we have that information, we can get the ball rolling on getting this corrected.