lanaangerson
map-marker Marion, Illinois

Customer Service HORRIBLE

I called Mediacom today because my Internet quit working. I talked with John, who happened to be very condenscending and rude, and he told me that my problem was with my new computer and there was nothing he could do about it. I'm not exactly computer illiterate, so I asked to talk to his Supervisor. She was very nice and fixed my problem almost immediately. My point is this - Mediacom needs to not only hire technical support that actually knows what they're doing, but they also need to hire customer-friendly people. His rudeness and tone with me was completely unprofessional, and if his supervisor hadn't been so gracious and helpful I would be looking into other internet providers now. He was going to let me hang up the phone with no resolution, and if I had, I guarantee you I would have cancelled within the hour.
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2 comments
Guest

When I called and ordered my service I was told that pretty much unlimited outlets and the the tech gets here and says other wise so I cancelled my previous company and now the tap is not working so not only am I out of TV they say can't get to you till next week and can't do it then asked them to get me set up for tomorrow and they said we have no openings so guess won't be able to have TV for about two weeks and no one in customer service don't seem to care of course

Guest

You shouldn't have been treated that way and I am very sorry you had to go through that trouble. I am glad the supervisor was able to help you.

I would be happy to submit a formal complaint for that representative on your behalf. Please email us at SocialMediaTeam@***.com and we will be able to get that submitted.

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VickiMc M
map-marker Reston, Virginia

Please, someone buy out Mediacom!

Updated by user Dec 25, 2011

I posted a second complaint on Dec 3rd. Mediacom e-mails you like they care, but they don\'t.

I answered their e-mail after my first complaint and then of course I never heard from them again. So, after my second posted complaint, they e-mailed me again and I didn\'t bother to respond. Complaining to them is pointless. The only thing they know how to do is refund some of your bill if you ask.

Why can\'t we have two cable companies in the Springfield, Mo area so they compete for your business! Maybe then service would improve a little.

Original review Nov 20, 2011
Mediacom is the worst! We have bundled our services with them because it's the cheapest way to get internet service. Unfortunately, it works only part of the time. We lose our TV signal quite often, the phone doesn't work all of the time and the internet is at the point now that we have to unplug and recycle it every day! We have a service tech coming in 10 days! Who does business like that? Mediacom, that's who. They give you credit for the times you don't have service, but I want the SERVICES! It has been problematic for the 10 years that they've been here, but since we've bundled we now have problems with three (3) things instead of one. I'm so frustrated and when I called a few days ago, I was told there weren't any complaints in my file since April! Tonight, I was told that when they update their files, a lot of calls drop off their records. What a way to keep customer files. I'm going to call every single time now that there is a problem and not just shrug it off and deal with the problems anymore. Look out Mediacom, you've really done it now.
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1 comment
Social M Vwu

I apologize for the problems you have had with you Mediacom service. From what you're describing, it sounds like there is a signal issue at the house or the street. If you can email me at socialmediateam@***.com I will be happy to investigate this.

Thanks

Dallas

Mediacom Social Media Team

Anonymous
map-marker Minneapolis, Minnesota

Mediacom closes for 1 hr in middle of day

I drive to Mediacom offices inconveniently located south of highway 5 in Chanhassen. I arrive at 12:05 to locked doors. Now mind you, there is NO phone number to call to find out that they close for 1 hr. and 15 min. in the middle of the work day... a time that is virtually the only time that many people can get free to run over there. We pay $85+ per month and lose all our channels this week because we need to run over there and get this digital tuner. What am I paying $85 a month for if they can't pay someone to cover the front office desk for 1 hr. a day? Why do they waste MY time and WHY don't they at least have someone answering their phones to tell me that they're closing right in the middle of the day? I am now looking for an alternative to Mediacom cable and internet. I'm so sick of this company and their shenanigans!
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3 comments
Social M Vwu

I am sorry for the problems you have had with your Mediacom service and the inconvenience this has caused you. If you can email me a socialmediateam@***.com I will be happy to help with getting the digital adapters mailed to you.ThanksDallasMediacom Social Media Relations

Guest

Excuse these employees for wanting a lunch break like the one you're on. Based on your assumption they don't deserve a lunch break. Good thinking genius.

John N Mzy

This is the typical action of a company that really does not care about you or anyone else. All they care about is ensuring THEY are not inconvenienced by you pesky customers and that they can have lunch when they want it. Time to go elsewhere.

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Kelan R
map-marker Chicago, Illinois

Something else going on with Mediacom

How's this for an internet story....Keep in mind my internet goes off line on average about two whole days a week. My internet goes out in the evening last Saturday (Sept 3rd), stays line off the rest of the weekend all the way through Labor Day Monday. Finally, that Monday I call Mediacom to speak to someone. Mind you, Mediacom accounts for more minutes than any other number on my cell phone. Needless to say I have nothing good to say about their service...nothing. Anyway, I call them, the rep tells me the earliest they can send a tech out is Sunday, Sept 11th between 5 and 7pm....today. I make the appointment knowing full well that my internet will more than likely come back before the appointment scheduled six days later. Low and behold, the very next day (after Labor Day), before I even get out of bed, internet is back on. For the rest of the week the internet works fine, I receive an automated call from Mediacom on Saturday (September 10) asking if I need to keep my Sunday appointment with the tech and if not please cancel the appointment. I cancel the appointment for no other reason than my trying to be mindful of having a worker come to my place on a Sunday. I can't imagine someone being all too excited about that. Besides, my internet had been working fine the whole week. This brings us to today. 6:38pm......internet goes out; precisely the time I was scheduled for tech. If you're wondering how I'm posting these comments, I'm on my work computer which has a wireless VPN card. I call Mediacom back and tell them everything I'm saying here. Again, they schedule a tech appointment.....September 23rd between 5-7. In the meantime it was recommended that I bring my modem into the local office and try swapping it for a different one. I'm more than likely going to bring the modem along with my cable boxes and my check book to settle the account and cancel my internet and cable. It's been a second rate organization for more reasons than their poor service for as long as I've been a customer, and it's been some years. They just now started to offer NFL league pass...I would never order something like that but I know people like it. They seem to be the only cable service where you can't subscribe to HBOGO. Second rate on so many levels and it costs way too much to be this second rate.
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4 comments
Guest

to rachel at mediacom u do not pay for vod service it is a free service until u rent a movie u pay per movie so ur complaint is irrelevant.

To kelanjay69 mediacom cannot give out local numbers because the small local offices are not equiped to handle the high call volume they would recieve. they wouldnt be able to do the job they are paid to do

Guest

WE HATE MEDIACOM!!! I can't even begin to describe just how good they are at being the WORST in customer service.

For a whole year we paid for on demand and it never even worked once. The people are SO rude because they know they can get away with it since they are a monopoly in my area. we finally just cancelled it all and they didn't even bother to ask why.

I guess they just don't care. They just want my money and unfortunately, they got a lot of it.

Social M Vwu

Good evening kelanjay69. My name is Dallas and I am a part of the social media team at Mediacom. I want to apologize for the ongoing problems you have had with your service. It's quite unacceptable for the internet to cut out as often as you describe. Please email me at socialmediateam@***.com and I will be happy to check your account out and do what I can to make things right.

Thanks

Dallas

Kelan R

*****UPDATE******

So.....upon acting on yesterday's advice from the customer service representative I make plans to physically bring my internet modem into the local office to have it exchanged.

Since the local office isn't just right across the street of my home I figure I should probably call out to them ahead of time just to make sure I'm bringing everything I need. I go searching for a local number and all I'm able to find is the toll free number. I ask them if they have a direct number to the local office. Their response to me was they cannot provide me with a local number....it's actually against company policy to give customers the phone numbers to their local offices. In other words, "yes....we have a local number; we're just not going to give it to you".

This means at some point in the not so distant past the administrative brass of Mediacom sat in a meeting somewhere and officially made a collective decision to NOT make their local 'customer service' representatives available to customers by way of incoming phone calls.

And whenever establishing policy it usually involves an official document that articulates the policy; something that one can hold in their hand and read. So in other word's it's likely that there is an actual document with someone's signature filed away somewhere in the Mediacom files or archives with this specific language for all of their staff to read.

So if you need the assistance from one of their local 'customer service' rep's in any way, shape or form you have to travel whatever the distance it takes to the office; show up unannounced to their desk--sometime during their hours of operation and (in my case) hope that have I everything necessary for a successful or at the very least, productive interaction.

So as a side note; if any of you ever actually go into a local Mediacom office and you happen to see a customer service rep sitting at a window station or desk; and they have a perfectly functional phone sitting near their person, just know going in--that phone is there for ANY and EVERONE who is NOT a Mediacom customer.

Now being someone who works in the area of customer service, maybe it's me being simply out-dated when it comes to the thought process of what's considered efficient and effective customer service being in part- making one's organization available to their constituents by way of a telephone. If I am old fashioned and out dated in that regard then I apologize. For some reason I have a hunch that's not the case. :grin

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Leigh Ktg
map-marker Minneapolis, Minnesota

Media com: You are Guilty w/no explanation

We have had Media com for our television for years, and had them for several years for internet. Until 2010 when we were told we had downloaded something illegally. At that time I was only sent a letter and when I called they said "don't worry about it, we send these out as notification that you probably need better security on your router". We upgraded security left them for a faster service. Two days ago because of a great "offer" we signed up again. Today our internet was "blocked". I found out that from (per Media com)notification they received (from the game provider) we had downloaded an illegal game. Which we own, and what we had done was download an update from the company's game site. Media com informed us that this was our 2nd illegal dowload, counting the one from early 2010, and after 3 illegal downloads in your entire life they will drop you, and you will go on a "list". They said that the "list" is between carriers and we would not get service again from anyone. When I asked what if (like the last time) we didn't do it. I asked how was I sure what ever we are on the list for in 2010 was ever downloaded somewhere? All we had was their letter and accusation. I was told it by Derrick it didn't matter...guilty. So, it seems you are guilty of downloading illegal items when A) you are told you did, or B)when you did it legally, or C)they suggest you need to upgrade your router protection. You are guilty, I was told by Derrick in Des Moines, Iowa no mater what. Did I miss the change in the Constitution about "innocent until PROVEN guilty"? In the world of internet providers who blame "fast paced technology" on the reason I am guilty, and actually advise me now 2 times...I probably didn't download this, and it might even be legal, but it doesn't matter: I'm on the list now, 2x as guilty. Is this legal...they say it is. Can I do anything? They told me other than contacting the game company in regards to the second time, no. I was also told about fines, jail time and lawsuits that would be brought against me if I did contact the game company. They felt the game company would sue me, and then they (media com) would also.
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Anonymous
map-marker Waterloo, Iowa

Media com poor equipment

I read the other reviews and you pretty much covered it . I just wish they would quit spending money to advertize when they can't make what they have work. I call in and they tell ME TO RESET THE ROUTER. THAT MEANS I SHOULD TELL YOU TO READJUST YOUR TIRE PRESSURE OR FIX THE FLATS ON YOUR CAR THREE OR FOUR TOMES A DAY SO YOU CAN DRIVE Now Ineed100 wordto tell you how bad they are. bad bad bad bad bad bad bad bad bad bad bad bad badbadbad bad bad bad Read the other reviews and see.
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1 comment
Social M Vwu

We would never want you to have a poor experience with our service. I would be happy to look into any problems for you if you could email me directly at SocialMediaTeam@***.com at your earliest convenience. Thanks.

Tom

Social Media Relations Team

Mediacom Communications

Anonymous
map-marker Minneapolis, Minnesota

Mediacom Bait and Switch

Several weeks ago I received a cold call from a representative asking me to return to Medicom. I has switched to Direct TV ~6 months ago. I was quoted 79.88 for everything they offer (all primium channels, phone, internet). I repeated the order to the fisherman several times; he confirmed that the price quoted would get me everything. Not the case. I called last Friday and it is now 11/11/11 and the manaager (Annette) has still not returned a call, as she promised. I find that to get all movie channels, all cable access, phone, internet that my real price will be closer to $175. The sales force has no ethics and cannot be trusted. Be sure to record your calls; they will likely claim you misunderstood the offer.
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1 comment
Social M Vwu

I apologize for the problems you have had with your Mediacom purchase. Please email me at socialmediateam@***.com and I will do what I can to make things right with you.

-Tom

Social Media Team

Mediacom Communications

Carolyn Pny
map-marker Mason City, Iowa

Mediacom Lied to Me

My husband and I contacted Mediacom regarding a package that looked like a good deal. We had concerns because two of the installs for cable would be on an LCD. The Sales Rep assured us that would not be a problem since it would be run through a box. We ordered it for 4 TV's, and were told that there would be no additional charges for the extra TV's as long as it didn't exceed 4. When the Installation Techs showed up they only had one box and remote. We were informed that in order to get 3 more we would be charged 10.50 per box! We called customer service and initially were told to go pick up the boxes at the local Mediacom office. The Installation Techs told us that it was a lie, that they did this to customers everyday - that we should call back to confirm. We called back and asked if we were still going to be charged and they said yes. No matter what we said they would not work with us on this matter. We are very upset and feel as though this should have been disclosed at the time of the sale. We get 1/2 the channels on the other TV(s), and 2 of them don't even work because there are no boxes! I am disgusted. Mediacom lied to us. I would never recommend Mediacom to anyone.
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2 comments
Guest

Did that... Got no response and cancelled Mediacom - that went well btw.

Social M Vwu

Hi, sorry to see you had a bad experience with our company. If you would like to email us at SocialMediaTeam@***.com we can look into this situation and see what we can do to help.

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Tralik W
map-marker Monticello, Illinois

Mediacom Bloomington, IL - Horrible!!!!

Mediacom internet service in Bloomington, Illinois is completely useless. They are no longer responding to complaints. Go with ANY other service provider. Ride a freakin' bicycle to power your internet. Send snail mail to your friends. Do anything else but avoid this company like the plague!! For over a year I have politely asked them for a remedy to this situation and they keep moving it back a couple months. This is a ridiculous! There are many complaints out there. Google it. Verizon needs to start pushing their FIOS outside of urban areas and charge accordingly. Most of us would gladly pay it than pay $60 a month for this junk!!!!
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2 comments
Nick L Obi

My e-mail is nicklong21@***.com and I recently talked with a lawyer about a class action suit. If you are interested e-mail me. The lawyer said that we will have a case bc mediacom knows that they can't provide the service, but still charge us and sign up new customers knowing full well that they can't provide the service

Social M Vwu

I apologize for the problems you have had with the connection. Please email me at socialmediateam@***.com and I will be happy to check this out. I look forward to hearing from you.ThanksDallasMediacom Social Media Relations

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theopissed
map-marker Fairfield, Iowa

Mediacom Fraud

I cancelled service because Mediacom failed to provide the agreed upon consistent internet service, and I will not pay a disconnect fee. The last time I needed service I went without any for a week, before Mediacom's technician could come. After that I again had intermittent service. I am not willing to wait extended periods without service nor spend half a day waiting for a technician when they finally come after a week or more, nor am I willing to spend hours trying to get through their automated phone set up. This intermittent service, with periods of no service, is not what I signed up for. Mediacom knew ahead they should not have provided contracted service to this address, as they knew previously that it could not function properly. I can obtain a sworn affidavit from the previous resident attesting to the fact that he also had continuous trouble and intermittent serve. He was finally told by Mediacom's own technician that the problem could not be corrected due to problems with the building wiring. Mediacom's signing me up for service, while knowing they could not deliver, and then attempting to collect disconnect fee constitutes deliberate fraud.
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1 comment
Social M Vwu

I apologize if you feel this was done on purpose. In most cases if the building's wiring needs to be redone you would need to get in contact with the property manager or maintenance to take care of this for you. Unfortunately after the first 30 days of the contract if you cancel there is an early termination fee for cancelling before the end of the contract.

I would be happy to look into this in more detail if you could email me at SocialMediaTeam@***.com

Thanks,

Tom

Social Media Relations Team

Mediacom Communications

Anonymous
map-marker Lausanne, Vaud

Mediacom is horrible!

We have Mediacom Internet service in Springfield, MO. Our Internet service goes out all the time, and it takes them 1 1/2 - 2 weeks to come out and fix it. It's 2011--that is ridiculous!!!! We recently called the customer service to request they come out and fix our Internet (for the umpteenth time) and they told us they could fix it the following Tuesday. Then, we received an automated call saying they would fix it the following Friday. WHAT??? When we called to try to correct the mistake, they were rude to us and said they would call us back, but of course they never did. MEDIACOM SUCKS!
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1 comment
Social M Vwu

I apologize for the problems you have had with your Mediacom service. Please email me at socialmediateam@***.com and I will be happy to investigate this issue. ThanksDallasMediacom Social Media Relations

matatmediacom m
map-marker Bellingham, Washington

Mediacom Abuse of Customers cannot be tolerated

We pay nearly 900 a month for bulk cable for our tenants. Don't know how but they will disconnect an apartment that we pay for because someone who lived there before owed them money. They will also not service us if the cable goes down, leaving us 2 weeks without cable-and we are a few miles away! They leave wires dangling EVERYWHERE from the building and refuse to clean it up. Commercial sales head, Adam never answers his phone or calls back. We are filing a complaint with the BBB and dropping them for their breach of service and mafia like mentality.
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Loss:
$900
3 comments
Guest

Meadiacom Sucks!!! :(

Guest

Meadiacom Sucks!!!

Social M Vwu

I apologize for the problems you have had with our service. I would be happy to look into this if you can email me at socialmediateam@***.com. I look forward to hearing from you.

Thanks

Dallas

Mediacom Social Media Relations

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Anonymous
map-marker Monticello, Illinois

Been with company over 25 years-no discount

We have been customer of Mediacom for over 25 years paying them for their tv, phone, and internet service. Our contract is up now.

We were paying about $95 a month. Now they want to charge us $195 a month!!

We contacted them for a better deal and the best they could do for us was $150!! But yet, new customers just starting with Mediacom can get the exact same package for $89!

They sure want to keep their long tern customers around. We tried for a week to get an answer on their phone and a recording kept saying "all our reps are busy now, please call back. A customer can't even get a person to talk to!

Come on Mediacom. Youv'e just lost another customer!

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11 comments
Guest

Sling tv is the way to go Cubs games and some good stations. Watch news online. Saved a lot of money.

Guest

Mediacom gives me more gray hair than my children. I am also leaving them after today 6 years.

The best thing that mediacom can do is gut there company from the top down and hire upper level management who is concerned and focused on the customer. I express the unpleasantness that mediacom makes me feel.

I probably contact them twice a year about concerns but when I do, I pay more, waste a half a day, and work around their schedule. What type of other company would ever survive doing business this way.

Guest

relief, everyone just drop em, it will be better

Guest

I am currently an employee of Mediacom, just wanted to say, yes we have customers that have been with us for 25 years... some even from 1971!

By "us" I mean Mediacom and the pre-existing cable companies in the area at the time they originally subscribed. Have a glorious day.

Guest

Mediacom is the worst i understand your complaints. But I have a little story to tell you.

I worked there for 6.5 years and left on good terms gave them 2.5 weeks notice i left to go back to school and they treated my final day like any other day i wasnt asking for anything special but atleast some kinda acknowledgement of the time i spent there but nothing from anyone. So i had been getting the employee rate then the day i left they started charging me full price for the internet which i wanted and also full price for their family cable which i told my direct supervisor i didnt want, only after i threaten to disconnect with them the agreed to put me on a special which wasnt much 10 dollars off their regular price even thou theyre currently running specials for 19.95 so i had to take it outta my name and into my wifes name to get the special price.

Then i needed my last two paycheck stubs to sumbit for my school scholarships and i got the run around from not only my direct supervisor for 2 days saying he couldnt get the info for me so i called the regional human resources after 2 days 4 phone calls 3 messages left on voice mail i finally got to talk to her and she promise she would have then info the next day so after waiting patiently all day and another 2 calls and 2 messages and no calls back i finally call the corporate human resources number and hopefully that solves the problem. Mediacom only cares about one thing and unfortunately it not its employees past or present hence why i no longer work there or what the really should care about its customers trust me they dont at all mediacom cares about is its bottom dollar.

Guest

I have to agree it is disheartening to have your cable bill increase dramatically; especially in these economic times. I too have been a Mediacom customer a very long time. I was paying $125.00 a month because I threatened to go with dish TV. Now my bill this month is $173.00; almost a $50.00 increase. I called and complained to Customer Service about the increase and was told the special promotion I was given ran out and that basically I have to take the price increase or go elsewhere.

I agree that one should talk to the retention people. Mediacom has to be making money at the lower price and probably making a killing at the higher price.

On another note I was told that I had the high speed internet (20MPS) and my response was if I do; it certainly is not that fast. Fast internet to me is where you press a link and within a bat of the eye; the new page appears. I seem to always have to wait for the page to load.

I am willing to stay with Mediacom at the lower price; but if I have to pay $173.00; I will have to seriously consider Direct TV or Dish.

Guest

Dear Former Customer,First of all, in your opinion anyone that works for Mediacom is a ***? Really? Just really? That’s a pretty broad, entirely ridiculous statement that makes you sound like a small child. I do work in the cable industry, but I don’t have to work for Mediacom to be fed up with whiny self absorbed idiots who think the world owes them everything. Most people know NOTHING about the way any of these services work, how they are delivered or the 1st clue what it cost the MSO to deliver them. All they want is to complain when everything isn’t dirt cheap and perfect. I can understand wanting the most bang for your buck, but try to know something about what you’re complaining about before you open your mouth.Second, the person making the original comment stated, “We have been customer of Mediacom for over 25 years”. I don’t really care what he meant, I was commenting on what he said, and the statement show’s he’s not really paying attention to what’s going on around him, he just wants what he wants and that’s that.I’m not going to bother correcting the rest of your erroneous and useless advice because it would take too long and I doubt the original poster is reading all this anyway. If you really were in the industry you must have been an installer or flagger or something… a penny a month for phone… really?

I can hardly wait to see your response, Dilbert didn’t load this morning and I need a good laugh.

Me,

It’s unfortunate, but you’re dead right.

Guest

Do you think they really care if they lose one customer? Do you really think that a team of pissed off Mediacom customer's is going to band together to go on strike?

I think not. Get real, George.

Guest

Response to comment 2:

Josh, are you a complete *** or a Mediacom employee? Oh wait.. Being an employee would make you an ***. This customer is mentioning the fact he has been a loyal cable customer for 25+ years. Although Mediacom was incorporated in 1995, this individual has not switched to a

Satellite service provider thus being loyal to cable.

Since this customer has Mediacom's triple play, which includes phone service they are being taken advantage of for $150/mo. Mediacom's

Phone service costs the company essentially a penny a month meaning home phone is 100% revenue for Mediacom. The basic cable

Service is the most expensive service for the company to provide and averages $25-48/mo operating cost that varies by area. The whole reason this company is trying to bundle all three of your services is not only for the direct revenue but also because the likelihood of you to cancel

All three is drastically lower due to the major hassle and the complications of porting over your old number to the phone company.

You should switch to direct tv or AT&T u-verse if available in your area. Although it's a hassle the best way to save your money is switch service

Providers every two years. The companies consist

You new customers again after a 24mo period and many times have incentives they specifically offer (not advertised) to regain your service.

If you don't like the whole hassle situation I recommend Direct TV. I've worked in the cable industry and have heard from customer of Many companies. Although I disagree with direct TV's association with Sinclair

Broadcasting, they provide higher quality picture and much better retention service than Mediacom. Their service is more dependable than dish network as well. The only downfall would be weather related outages

Which often accour with heavy snowfall and their technical aid

Being that their installers are independent contractors, which isn't much different than the operations of Comcast.

Call them back, ask to speak to the retention department, cancel the phone.. Lower your Internet to 3mbps (dsl equivalent) and downgrade

To your minimal tv watching. Other wise call direct tv.

Guest

Mediacom was founded in 1995... So, you have not been a customer for 25 years.

Any company, including the dish providers offer new customers lower rates for a short period of time.

$150 is probably a really good deal, why don't you do some comparison shopping and find out the cost for all those services PAST the new customer promotions with other providers. When you call Mediacom back to except the $150 offer, I wouldn't mention that bit about the 25 years...

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Anonymous
map-marker Duluth, Minnesota

Pissed at mediacom

I live in MN. Most of the time my Internet isn't working. I called them to go to my house and fix it! Apparently the guy said we have "low signal". The next day, there's no connection the whole day, so I called and asked if they could do something about it! After 2 hours and 30 minutes, I called back and said it's getting late. They rescheduled the service the next day due to the "nature" of service they will do without me knowing they rescheduled it! And now they were supposed to come here today and drill *** in my wall and put a direct line from the source! They didn't come! AT ALL! ridiculous
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2 comments
Social M Vwu

Just checking up. Did you ever email in to socialmediateam@***.com? Thank you, Carson

Social M Vwu

I apologize for the problems you have had with the service. Please email me at socialmediateam@***.com and I would be happy to check into this. I look forward to hearing from you.ThanksDallasMediacom Social Media Relations

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Faded
map-marker Fishers, Indiana

MEDIACOM Will this company just fail, already???

This is just a small piece of how bad this company sucks. I paid for 1 1/2 years to receive 20Mb service and CONSISTENTLY received 2Mb speed. Countless service calls with workers (if you can really call what they do "working") who would "get right on that"...The best part of moving from the city I lived in was CANCELING MY MEDIACOM SERVICE!!! Oh! One last thing...I turned my box & remote in and paid in full...yet these *** sent me a bill for $18 that they then sent to a bill collection agency...despite numerous calls & mailings of the PAID IN FULL receipt. This company will ultimately fail & I can't wait to see it happen!
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2 comments
Guest

Yea, I've always had problems with Mediacom. The internet would constantly flake out.

I found out that they have broadband internet connected in units in neighborhoods on 20mbps. The people on the end of the loop would have slower speeds, so of course, mine was on the end. I'd lose my internet for hours on end, call them up, and "there are no known outages in your area." or "our computer indicates you are getting 20mbps." Umm.... yea it was ridiculous.

That and I would be directed to some person in India to fix my internet problems. Cable was okay, but they took out tv guide. Wrong move. So I switched to Direct TV and Qwest internet.

It will be about the same price as both with media com, but I get reliable internet, more channels, and DVR.

Yea, and there customer service is A LOT BETTER than media com. It's a win win.

Social M Vwu

I apologize for the ongoing problems you had with our company. I can check on the outstanding balance for you and explain any additional charges. If you would like any further assistance in this matter please contact us at SocialMediaTeam@***.com

Thanks,

Tom

Social Media Relations Team

Mediacom Communications

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