I understand that the digital conversion was something beyond control of Mediacom, but really it's like they didn't even try to make it transition easily. Maybe there is some formula that Mediacom has to follow but I would think that any logical person would put ESPN and ESPN2 next to each other. It's not that I find it difficult to flip through multiple channels to find the one I want, but what that does tell me is that Mediacom didn't even try to think of logical ways to order the channels out of sheer laziness. Maybe it's because they want everyone to pay the additional money for boxes in multiple rooms but myself and many friends have the same set-up, one HD box in the living room, bedrooms just plug into the wall.
The next thing is their customer service reps are by far the worst I've ever dealt with. I only call them when there is a problem, I don't call for the sake of yelling. My most recent dealings with Mediacom I called to explain that I wanted to go to DirecTV, but the problem is Mediacom is the only high-speed internet that where I live (Rock Island) and I work from home. The lady on the phone was immediately aggressive with me. She reminded me about twenty times that Mediacom was brought in by our government and if we had issues to contact our local politicians.
Thats why I went looking for a site like this. From what my research has shown I believe Mediacom is a Franchise Utility that gives it the right to be a monopoly in the cable industry similiar to a power company. What I want to know is when does this contract currently end? There are so many better options with companies proactively trying to make cable better. Mediacom does not even provide an HBOGO subscribtion with there 17.99 per month HBO subscription, all the other major cable providers do. Comcast just announced their Streampix program WHICH IS FREE to give their users an added perk to having Comcast.
If anyone knows when Mediacom's contract is up it cannot hurt anything to allow other companies like Comcast to at least say what they have to offer. If they want to be a franchise utility, they need to commit to customer satisfaction. I purchased my own modem after I realized they were charging me 5$ a month for theirs (brand new cable modems are less then 20$ for the one they provided, 40$ buys the newest technology) so I went to return theirs so I could stop paying them. Saturday afternoon the wait was over an hour. I waited for thirty minutes and left because I had other obligations, I returned Monday morning at 10am and still waited another 45 minutes to return this. They only had two people working both days in customer service. Not kidding, every single person that opened the door was astounded about how long the line was, that just proves my point how little Mediacom tries to keep customers happy.
Mediacom is terrible, I mentioned something during a class at St Ambrose when this happened and it turned into 45 MBA students that all had terrible things to say, the proffessor was actually laughing and joining in all the critisms, it went on for so long the professor had to ask us to stop discussing it and get back on task.
Monetary Loss: $125.