I was on the phone for 45 minutes with a young girl in "80 degree sunny warm Pensecola Florida" to get my questions answered and to see about taking advantage of the bundle price they offered in dsm ia. I do not care about her weather when I am sitting in 30 degree cold weather, I was calling about their plan.
I set up the plan, and after two "reschedules" I still have not had the service connected when I prepaid for the service because the installation tech cannot read the order and just come to the door as expected. When I did get someone to the door I was on the phone with their home office to get the problem resolved and told the tech to wait at the door and he got in and left, making me be on the phone for 2.75 hours to try and get him back. He did not come back. I had to drive to the local office to get a supervisor.
They set up another time and that person again played the phone games and did not come to the home, I still do not have service.
Management is doing nothing after leaving several messages. They are HORRIBLE.
Reason of review: Poor customer service.
I didn't like: People who did nothing to resolve the problem.