Cadiz,Kentucky
Not resolved
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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The manner in which MC handled the forced transition of residents of two low-income apartment complexes in Dover,TN was atrocious. Sr mgt of the complexes arranged for each resident to get his/her own billing rather than continuing to include it in the rent.

MC arranged a meeting to explain the changes to the residents and the meeting quickly descended into chaos. Not enough reps who were knowledgeable and the worst part of the transition is that MC removed all decent channels from the basic plan, raised the price of that plan, placed those removed channels in the next tier and charged more for it. These are low-income people, some who cannot afford to upgrade, and some of those include house-bound residents who now have a garbage package that they are forced to pay more for. The whole 'plan' forced upon these people was unconscionable, greedy, sneaky, and residents were given one day to make their decision.

I wouldn't recommend this company to ANYONE.

What they advertise and what you get are two totally different things. Why can't they have a marketing plan for low-income people rather than take advantage of them by charging them more for less?

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Replace programming that was removed from Local Plus TV and added to Family TV, forcing all residents to switch to Family TV, thereby paying twice the original amount in order to avoid paying for Local Plus TV which now contains practically nothing..

I didn't like: Treatment of reliable customers.

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