Update by user Feb 02, 2012
As of today\'s date, February 2,2012...(2 months after installation). Yesterday, we received yet another call from Angel at Mediacom telling me I would be charged a fee for the modem which I returned.
Well, I hit the roof...\"can\'t this company get it together?\" \"What is wrong with them?\"...Simply put: incompetent people. Calling back today, it finally got resolved today.
Ask for a supervisor, to get your issues resolved. My supervisor was Ed and he did a marvelous job explaining stuff to me AND telling me I should not be charged for a modem rental.
Ms. Angel at Mediacom left a detailed message and I played it for nice Mr. Ed.
He said he would take corrective action regarding her incompetencies. Thank you God for Ed over at Mediacom.
Original review posted by user Jan 27, 2012
The installer (contractor) who originally came out did not hook up house correctly, did not explain anything to my husband, and did not configure remotes for us but he was supposed to.
Mediacom said they'd send out their own employees to fix cable problem.
The new installers were great, but then I was charged (wrong). Then we spent about an hour on the phone clearing up all the incorrect charges. Mediacom was very good to credit the bill. We also returned our wireless modem to local office they REFUSED to give my husband receipt.
Poor communication between the departments at Mediacom. Check your bill.
Get receipts. Ask for a Mediacom employed installer.