For 2 years now we have had Mediacom all was fine till they decided to trench a new cable to our house 9 mos ago. Now the signal is so unstable modem has trouble staying connected.
We have since had 6 techs out to look at the problem. Each tech come up with a new idea what will make it better all of them have failed to improve the signal and some have made it substantial worse. "They have now told me they have done everything that can be done and its my problem now." I have rewired the entire house with top tier cable and Monster brand splitters no improvement.
Worse then that each tech bad mouths the last tech that was there saying the others work was garbage.
This shows me Mediacom has poor and inconsistent training of its techs. I know more about the system then most of them had.
Unfortunate they are the only highspeed provider in our area.
This is the worst internet provider and by far the worst customer support i have ever encountered with any company in any field of service.
Product or Service Mentioned: Mediacom Internet Service.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer servive poor quality connection.