I have been having intermittent outages for the last two weeks and tonight caused me to contact customer service via chat. This was probably a mistake as the person on the other end obviously had problems comprehending what the problem was also. She stated they had a service outage going on in this area (but if you put my zip code in their service block it showed no service being conducted in area) Mediacom is probably the worst tv, internet and phone service available but it is the only service offered in this area other than satellite services which I am strongly considering. I will attempt to upload the conversation I had with customer service. A transcript of your conversation will be sent after the chat session is over.
Why is Sullivan having so many outages over the last week or two It has become increasingly irritating. Thank you.
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Sheryl has entered.
Hi, Ronald. Welcome to Mediacom Chat.
Hello, how are you today
I am fine but I would like to know what your problem is.
I am sorry for the inconvenience.
Sent at 60052 PM.
I am sure you are, but this has been going on for two weeks now and I am quickly becoming disenchanted with your service
Sent at 60134 PM.
I understand the frustration.
Sent at 60226 PM.
So, can you just tell me what the problem is
Sent at 60259 PM.
I have checked and as I can see here, there is a sheduled maintenance in your location right now.
Sent at 60430 PM.
Has this scheduled maintenance been going on for two weeks, and if so are you going to make adjustments to my bill for my outages
Sent at 60518 PM.
Added to that, it is noted on your account that your house is currently in an outage too, which means, there is a problem with your lines.
Sent at 60601 PM.
Yes, we can make some adjustments to your bill, however, we cannot process that for now since the outage is still on going.
If I have an outage at my house right now then how in the heck am I talking to you via a cable modem
Sent at 60802 PM.
I am sorry but that is what I am seeing here from my end.
Sent at 60918 PM.
Is there anything else I can assist you with
Sent at 61023 PM.
Yes, do you have the phone number or website for satellite TV, internet and phone because I am about fed up with your service!
Sent at 61120 PM.
I am sorry but that is out of our scope already.
Sent at 61336 PM.
Kindly contact us back for adjustment once the ouatage is done.
When will I know that since you said I had a line problem
Sent at 61539 PM.
You may observe it from your end actually by the services that you are getting.
Sent at 61625 PM.
Does that mean you are sending someone out to look at my lines, since you did say that my house was in an outage and there is a problem with my lines
Sent at 61807 PM.
No. We have our technicians doing massive checking in your area right now, Ron.
Sent at 61927 PM.
Do you have any other concerns aside from this this, Ron
Sent at 62243 PM.
No, I guess you have done your job as trained Sheryl, as I am totally confused and remain unsatisfied, I guess my money does not make a dent in the overall bottom line of Mediacom but I do have friends,
Sent at 62445 PM.
I understand the frustrations and I do apologize for whatever inconveniences that this has done on your part.
Sheryl is typing.
Sent at 62540 PM.
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Product or Service Mentioned: Mediacom Tv Service.
Monetary Loss: $100.