L2Networks (“L2N“) is pursuing criminal charges against Mediacom Communications Corporation and at least one of its call-center employees (Gionna Morrow) as the Georgia-based company is alleging that there were acts of identity theft, wire fraud and a number of other infractions that took place in violation of Iowa, Georgia state and federal laws. The alleged acts originated from a Mediacom call center in Des Moines, Iowa.
L2N has sent open letters to the Iowa State Department of Justice and the Georgia State Attorney’s office as well as to several other agencies. The organization has requested that a formal investigation be immediately undertaken into the actions of Mediacom, its employees and officers. L2N also believes that Mediacom engaged in anti-competitive behavior and market manipulation in contradiction to state and federal laws and that these actions have provided Mediacom with an unfair competitive advantage.
Craig Davis, the senior technical operations manager of L2N’s Southeast region, began investigating these allegations after he was alerted to a suspicious series of events. Call center staff had received multiple inbound technical support requests from the same commercial customer, and this person had repeatedly requested technical information regarding their account, information that should have already been known to this person/entity.
Mr. Davis then made contact with this person to confirm the customer’s identity and to disclose the requested information. He did this himself as a precaution to avoid inadvertent disclosure of confidential customer proprietary network information (CPNI). However, the customer then communicated to Mr. Davis that she was unaware that she had made any such request and that she had not contacted L2N on multiple occasions.
After Mr. Davis notified Kraig Beahn, the acting CEO of L2N, and the executive team, an internal investigation was immediately launched. It was at this time that it was discovered that the calls that had included fraudulent impersonations of one of L2N’s customers had originated from Mediacom’s business sales and support center in Des Moines.
L2Networks has also identified multiple occasions when Mediacom has impersonated L2Networks in order to transfer telephone numbers from L2N‘s service and to acquire wholesale customer records otherwise deemed confidential and trade-secret to L2Networks.
The initial complaint was filed on January 22nd of this year with the Albany Police Department and was in turn assigned case number 22-13-001683. The Albany Georgia police report, notarized affidavit's and open letters are attached hereto.
Product or Service Mentioned: Mediacom Technical Support.