I called Mediacom today because my Internet quit working. I talked with John, who happened to be very condenscending and rude, and he told me that my problem was with my new computer and there was nothing he could do about it.
I'm not exactly computer illiterate, so I asked to talk to his Supervisor. She was very nice and fixed my problem almost immediately.
My point is this - Mediacom needs to not only hire technical support that actually knows what they're doing, but they also need to hire customer-friendly people.
His rudeness and tone with me was completely unprofessional, and if his supervisor hadn't been so gracious and helpful I would be looking into other internet providers now. He was going to let me hang up the phone with no resolution, and if I had, I guarantee you I would have cancelled within the hour.
Product or Service Mentioned: Mediacom Technical Support.