ROCCO B COMMISSO, CEO
MEDIACOM COMMUNICATIONS CORPORATION
100 CRYSTAL RUN ROAD
MIDDLETOWN NY 10941
Complete apathy and disarray when dealing with either customer service or technicians. Also, there seems to be deceptive business practices and outright stealing from customers. My HOA pays for basic internet service, which I understand I am paying around $26 a month for 15 Mbps download. I tried to increase my service to the 50 Mbps download. So a normal person would expect to pay the difference from the 15 to 50 Mbps but Mediacom tells me I have to pay for the modem as well. I already pay $26 to my HOA for internet. However, Mediacom is telling my HOA they are not charging the HOA for the modems in that $26 fee. But when you call Mediacom as an individual to get the same service the price is $26.40 ($14.95 for the service itself, $7.50 for the modem, and $3.50 for WiFi). If the HOA is not being charged for the modems, then why is the price $26 through them. Should the price not just be for the service itself of $14.95 and the $3.50 for the WiFi. So tell me should I pay for the same equipment TWICE? What a rip off. Outright theft if you ask me. And certainly a deception to my HOA.
I am sure this is not Mediacoms' first time doing this to customers.
Reason of review: All of the above choices.