Every month, my Mediacom cable or internet goes out. If a frog pees within 30 miles of my house, it goes out.
The last 2 time a cable was cut in Indiana. When I call, some chiipper sounding guy goes through his spiel before telling me I can't talk to anyone. Their customer service system is ALWAYS overloaded, and the recording will tell you to call back in 4 hours. Last night some girl was on the recording muttering something about 1800 somethings.
I would never use Mediacom if I had a business. Besides being out of service, they will not even let me talk to a live person. Since I'm bundled, I guess I'd be SOL if I wanted my phone checked while my internet was down. Very poor customer relations.
I wrote on one of these boards before and a Mediacom woman said she would adjust my bill for all the time I was without service. Of course, that never happened.
Product or Service Mentioned: Mediacom Internet Service.