So, in 2010 I worked at Mediacom's internet tech support department, and also had an employee discount for cable/internet. At the time I lived in a house with 3 other guys and upon my move in, we transferred the existing equipment (cable box and VoIP modem) to my account and added 3 cable boxes.
So after being let go from Mediacom's, we switched to Qwest/Centurylink and I returned all of the equipment. For whatever reason atthe time of closing this account an error was made that doubled the equipment on my account; this led to me receiving a letter about this being sent to collections. I called and tried to explain my issue multiple times to no avail. Knowing how the company is able to lookup a devices link to an account I asked for them to search by serial which showed the devices as linked to nowhere.
Now, I "owe" 1600+ dollars to Mediacom for not returning non existant equipment. Any time I have tried to call, they essentially say that I am SOL and end the call. I'm led to believe that legal action may be the only approach.
This hit on my credit score has been awful and truly life affecting. Thanks a lot Mediacom.
Product or Service Mentioned: Mediacom Internet Service.
Monetary Loss: $1650.