I was a new customer. When I contacted Media for the first time, I requested that my current phone number remain unchanged.
I requested phone and internet service. Upon installation, my phone number had been changed to a new number. Additonally we (my family) noticed that we could only get wireless access in rooms close to the router. I called aboout the change in my phone number.
I spoke to David in customer service. I was told it would take 5 business days for the number change, and David indicated he would call me back. I never received that call. I called after 5 business days because my number had not been changed back to the original number.
This time I spoke to a different customer service person. After explaining the above to her in reference to the telephone number, she put me on hold for about 10-15 minutes. Upon returning she tells me it will take 3 business days for the number to be changed and that no one has done anything as of yet to effect the change. Well after waiting the 5 days and nothing ahs been accomplished by Media Com, then throw in the less than adequate wirelss service.
I decided to cancel my service and return to AT&T. I additionally ask to speak to a Manager, and after being placed on hold for another 10 minutes was told no supervisor was available (of course). I informed the customer service person I was less than satisfied and Midai Com needs to come pick up their equipment. I also informed customer service I wanted my money back.
So far I have not heard from any supervisor from Media Com. I also plan to tell everyone I know about the ineptness of Media Com and how they treat their customers.
Product or Service Mentioned: Mediacom Internet Service.
Monetary Loss: $103.