I was charged for 3 years for digital convertor I never had. I went to Council St.
site and was given $ 23.94 refund total for $3.99 a month charged for 3 years! What a joke! The employee never completed the credit process as needed. Found this out with next bill.
It showed bill not paid in full when it was WITH credit! Charged 10.50 for late fee due to 23.94 not being credited! Thankfully I keep every receipt for payment as it has the credit noted on it. I will be taking all with me when I pay final bill.
What a Scam! 3 years never late on payment in Full. A loyal paying customer even with less than quality services.
They don't even follow through with their own processes and procedures! Discontinuing with Mediacomscam!
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Full refund.
I didn't like: Lack of follow through by employees.