On the day of install, the tech left a cable running across the driveway for 2 days, and even then I had to call to complain before the *** came back out to hang it.
Internet download speeds were around 8mb down on a 30mb plan. I pay for a 14mb down plan on a different provider now and consistently get 12. There were also outages about once a month with no explanation.
Two weeks after cancelling service we were billed for a full month. When my wife called to complain, the customer service rep said it was my WIFE'S fault for not calling back to check and make sure they actually canceled the service she called them to cancel. They did decide to charge us the appropriate $7 instead of a full $75 for a month's service we had unsubscribed from.
If you have absolutely no other options for Internet, it would be an adequate service. But I'd definitely try to push them for a promotional rate of around $50. Otherwise you're getting flat-out robbed. Luckily I don't have to rely on them anymore.
Product or Service Mentioned: Mediacom Internet Service.
Reason of review: Bad quality.
Preferred solution: I want Mediacom to die in a fire.
I didn't like: How poor customer service is, Quality of service.