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I work from home and have had MediaCom for many years but in recent years the service has been intermittent and unreliable. When I call to report the outage, I get everything from "we can't help you", "you are set up incorrectly", to "it's your VPN/Router/Firewall.

They never HEAR my comment that I have had the same set up for over 10's always easier to find the reason that points away from them. I work in the IT field so I make sure that I go through EVERY TROUBLESHOOTING step multiple times before I call. I have even had to instruct them what to do before. I have called, a total now, of 11 times for my current situation and on service request #3 to have someone come out.

At this point I am not sure that I will ever get resolution.

Product or Service Mentioned: Mediacom Internet Service.

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Hello TigerEyes127,

Our Social Media Team will be more than happy to assist you with the service issues in which you are having. Can you send us an email with your account or phone number to

Thank You,

Mediacom Social Media Team

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