Second outage in 60 days. 5 days to get a tech out the first time, over 2 WEEKS this time.
Insanely frustrating automated troubleshooting system, wait time for an agent always at least 15 minutes. Absolutely worst utility-type service ever. First tech disconnected several TVs, failed to reconnect, had to make several trips to get service re-established. Asked by customer service if I was interested in adding phone service.
Why would I add a service when they can't reliably provide what I'm already paying for?
Scripted customer service treats customers like complete idiots. I've had far better experiences with government agencies.
Review about: Mediacom Internet Service.