Opened account in 2009 for daughter in college. Had no issues till service went out in 2011 and for two months could not get it fixed.
Tech finally came and fixed it supposedly (messed with modem and router inside) Next week Internet was shut down due to supposedly illegal activity of downloads. Some which supposedly happened when the Internet was not even working. No matter who I spoke to they kept saying copyright infringement.Tried to get Internet turned on again after doing what they said and still took a week.
Mediacom charged Internet Service when it was turned off. Awful customer service !
Product or Service Mentioned: Mediacom Internet Service.