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My In laws have had mediacom for 30+ years. The issue is a low hanging cable line.

Appx 5 feet off the floor of their deck. Mediacom refuses to raise it by moving the line 12 feet north on their house.

They claim they can only bury it at homeowners expense. This is a hazard and they are trying to force an elderly couple out of money.

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#910694

Hello! I'm sorry to hear of this poor experience.

I assure you that this is not the level of service that we strive for, and I would like to assist in any way that I can to correct this trouble and improve your service experience.

If you'd like, please send us your account details, along with a brief description of the trouble, to our team at SocialMediaTeam@mediacomcc.com. We hope to hear from you!

Thank you,

Mediacom Social Media Relations

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