Why should I have to pay an extra monthly charge for a error that Mediacom made? I had a 2nd cable box installed (months ago).
I called this evening to inquire about an unrelated topic and was told by 2 customer service reps that I will be charged an additional $10+ per month for it basically because someone failed to enter a code when i had it added. When i ask to speak to a supervisor they told me he well call me back. When i get the call he sounds like he has no interest in even helping resolve my issue let alone awake enough to take a call. When I initially had box 2 installed I questioned if there was an additional fee for it and was told that there was not.
I'm experiencing such frustration because: A. I was roped into a contract by a fast talking sales rep during a call i made to reduce my services B. I am still paying more per month than I would like to pay for something I don't get to enjoy not only because of my schedule but also due to service interruptions and issues with on demand HD and C. The outsourced call center representatives are incredibly rude to someone who has enough gull to generate negative word of mouth about a company that provides a service that is becoming obsolete.
I am honestly feeling duped by Mediacom. I would really like services discontinued without the penalty of early termination because these types of issues are not what I would like to pay for every month.
Reason of review: Damaged or defective.