Product: Mediacom Customer Care Clear all filters (34 of 34 reviews match)
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Last week i canceled my previous tv provider to bundle my tv and internet with mediacom. It would save me $100 dollars a month. I called mediacom and set up an appointment time which would be a week later. Today i get a call from the tech asking if he could come early...
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Mediacom Customer Care
#1110561
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Cable companies created a workaround for that, and Mediacom is a part of the scheme. They are the ONLY cable company in my city (Cox ONLY is offered 1 mile away in adjoining city). You pay their rates, go by their rules, and if you don't like it, you have NO OPTIONS....
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1.1
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Mediacom Customer Care
#1102307
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Couple years ago I got sick of my previous internet provider & signed on with Mediacom. Was told I would have installation within a couple days. Told my previous provider to take a hike. Sure enough, on said day the installer was at my door only to tell me I would not...
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Anonymous
PamelaH

Mediacom is terrible! I had the bundle, even though I didn't need or want the home phone, but it was cheaper with the bundle. Cancelled the internet because it was always shut...

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Mediacom Customer Care
#1098889
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Mediacom Poor Service

#1102887
1.1
Details
After reporting an outage at my home, Mediacom said the earliest service appointment was in a week. That's bad enough. Now I'm getting an automated call DAILY reminding me of the upcoming appointment (with the usual four hour window.) They seem to get by with treating customers as an imposition since they're essentially monopoly in our area.
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Mediacom Customer Care Review

#1015033
On 28th of feb soppose to hook up to mediacom at 4:00pm but did not come out . I was told at Decatur ind office they would be out at 4:00 made a appointment . But mediacom said i have to be here at home between 1pm and 5pm but have to work not happy when no one show upat 4pm so going to cancel if this is the way you treat costumers.
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Mediacom Customer Care Review

#979202
1.4
Details
Yikes! If you want cable, phone and or internet please start your own company! It would probably be less hassle! The tech was in my home for over 2 hours!!! Had absolutely NO CLUE what he was doing!!! I missed appointments waiting for him to finish. The tech had horrible body odor and came in and through the house unnecessarily with his snowy boots. I knew I disliked mediaCON for a reason! Smh.
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Mediacom Customer Care Review

#935744
1.0
Details
Suck suck suck terrible customer service if u can reach them but sucky product so u need to reach them alot waste of so much my time!!!! Suck
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Mediacom, what a joke, they can't communicate at all. First I schedule an appointment. They can't get to me for 3 weeks to install my internet. Then they remind me of the appointment two days before. I confirm from 1-5 pm that day. Then we sit all day waiting for them...
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Mediacom Customer Care
#1090982
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I have tried to register with mediacom Customer service on line. To ask a question. I do everything but never receive an activation E mail. I cintacted cutomer service and the person was so confused I just gave up. Mediacom seems to make it so difficult to ask them a...
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1.0
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Mediacom Customer Care
I didn't like
  • Mediacom seems to dislike their paying customers very much
#1065790
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When I told him I would try to fix it myself and would cancel my service before I set up another appt with a tech (the last one didn't even show up, and his half assedness cost me right at $1800 in missed time at work) he just said "good luck man". These guys are an absolute joke! Any other business that pulled *** like this wouldn't be paid, and would go out of business and rightfully so. Absolutely ridiculous. I could not think less of Mediacom...
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1.0
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Mediacom Customer Care
I didn't like
  • Mediacom in general
#1043538
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I had Mediacom back in 2015 and cancelled services with them I then switched to Directv and dropped off my boxes at my local office with their convenience drop box well here it is 2017 I get Mediacom again only to be charged for boxes on my new account from my old...
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1.0
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Mediacom Customer Care
I didn't like
  • Mediacom
  • Bad service
  • No one resolves the problem
#1030091
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it's 2 days after I made that call and now I have no service. When I called them back all I was told was sorry we can't do anything about it over and over. There was a reason why I dropped mediacom a fees back I have no idea why I came back! The business is a joke!...
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1.4
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Mediacom Customer Care
#1029172
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After making me miss half a day of work because they won't come after work or on Saturday.They didn't show up. Rescheduled three times. No show each time. Promised they would come this Saturday, then called and said they aren't coming to my area this Saturday or any...
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Mediacom Customer Care
I didn't like
  • Mediacom
#1020916
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Call due to tv service down.Given a time would be here told agent had to be out of house no more than 5 minutes away. she took phone number other than house and said they would call them. So when had to step out they called the home number left message appt. put on...
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1.1
Product
Mediacom Customer Care
I didn't like
  • Being lied to by the supervisor just to get me off the phone
  • Unable to resolve problem
#1002827
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