Not resolved
Billing Practices
Customer service
Price Affordability
Product or Service Quality

Carlos Keeme: Hi I'm a mediacom customer been a customer for years now really don't have to much trouble with my services but I recently had a tragic death happen in my family had to fly to a different state I got back home and my services has been Disconnected I didn't receive a letter in the mail about being Disconnected email or phone call Only about my pass due and interruption mite happen I called last night when I got home to pay my pass due amount only to learn that my service has been Disconnected now your reps are tell me that I gotta pay the full amount plus reactivation fee and a service fee plus I got to Wait for a service tech to come out and reactivate my service I am really disappointed in the customer support management can't help me out and telling me that I should have payed my bill basically saying that I should have payed them before I payed for Funeral expenses wow really that's pretty sad they care about the money and not there customers things happen in life and I had one of the worst thing that could happen to someone

Product or Service Mentioned: Mediacom Customer Care.

Reason of review: Poor customer service.

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