A year ago I wrote a complaint about Mediacom's digitial cable product. I am now on my third HD DVR box.
I thought it was the product that stunk, but Mediacom's Customer Service has proved to be just as bad. During the last year, Mediacom has never replied to any of my complaints. For 6 out of 12 months, our DVR didn't work properly. Recently, we received a rate increase notice where our bundled services went from $104 to $188!
Talk about adding insult to injury!
The final straw was our local Mediacom office. Not only can you not call them directly, they have proven to be consistently incompetent and rude.
Monetary Loss: $700.