Not resolved
2 comments

Despite multiple promises and excuses, Mediacom continues to deliver substandard service. I signed up for their 12 MB service and find that most of my download data rates are closer to 6 MB.

If there were other options in this area, I would take them but they are the only cable internet provider available. This gives them an advantage, they can promise with out delivery, and provide excuses without recourse. I pay for 12 MB, I expect 12 MB.

I know that there are times when usage will decrease speed slightly, but technical support says they are only running at 30% yet my 6 MB and below nightmare continues. Does anyone else have the same or similar issues with this company?

Product or Service Mentioned: Mediacom Technical Support.

Company wrote 0 private or public responses to the review from May 30, 2012.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#503774

They have the right and ability to reduce your speed at anytime. The only guarantee to receive the MBPS you are paying for is fiber optic.

Anonymous
#488983

If your utilization is only at 30% then there may be something else causing the slow speeds. Please send me an email with your phone number or account number to SocialMediaTeam@mediacomcc.com and I will be happy to do everything I can to have this corrected.

-James

Mediacom Social Media Team

You May Also Like