Ordered their ULTRA package with 100 MB internet, phone and cable 4/20. Told install would be 5/6. That appt comes and they say there is no feed lines here cannot install. Promised would be 21 days for them to bury line to house at most. Well now at day 80, 7 failed install appointments (I had to *** work for each one), over 25 calls verifying appts and problems and still do not have a feed line to the inside my house.
No one in that company speaks to other departments. Every department is a Silo.
The job is never recorded right so never gets done.
No one calls back not even regional supervisors.
The employees pride themselves on the job not getting done because "not their department" wasn't informed about their part and that was the screw up.
Heavy use of contractors who no one can verify what they are doing and when (not even the area supervisors).
Every screw up puts you back to square one in que and start over.
Now I have a line buried up to the side of my house (but not in) and not connected to their pole. They send out another install crew only to find out it is not connected at both ends and cannot install. Well they put 2 huge holes in my new driveway burying the cable. No one will fix or respond to getting it repaired although the contractors that buried the cable said there was a followup crew to hot asphalt patch the holes. Even Eric Branson the area supervisor told me he would call right back in a few hours about the driveway holes and he would get a crew out there.... well almost a week and 4 calls to him and still nothing.
Now I had to replace services because 80 days is too long without cable phone and internet. So DirectTv - 3 days and installed, Frontiernet (internet/phone) 6 days and installed. Customer service for both was wonderful.
So last week had appt to hot patch driveway (Mediacom to repair holes they put) appt comes and goes ,9-12 slot, they call me about 3 hrs after saying they had no techs to fix cable (that was not installed yet). Now I had verified 3 times they were coming to hot patch the driveway asphalt holes - they still screwed that up. What a bunch of idiots!!!
Product or Service Mentioned: Mediacom Bundle.
Reason of review: Epic failure across board.
Monetary Loss: $1200.
Preferred solution: Fix my driveway properly!.
I didn't like: Poor customer service, Unable to resolve problem.