I cancelled service because Mediacom failed to provide the agreed upon consistent internet service, and I will not pay a disconnect fee. The last time I needed service I went without any for a week, before Mediacom's technician could come.
After that I again had intermittent service. I am not willing to wait extended periods without service nor spend half a day waiting for a technician when they finally come after a week or more, nor am I willing to spend hours trying to get through their automated phone set up. This intermittent service, with periods of no service, is not what I signed up for. Mediacom knew ahead they should not have provided contracted service to this address, as they knew previously that it could not function properly.
I can obtain a sworn affidavit from the previous resident attesting to the fact that he also had continuous trouble and intermittent serve.
He was finally told by Mediacom's own technician that the problem could not be corrected due to problems with the building wiring. Mediacom's signing me up for service, while knowing they could not deliver, and then attempting to collect disconnect fee constitutes deliberate fraud.
Product or Service Mentioned: Mediacom Internet Service.