The *** started Almost two months ago. All of the sudden my internet service thru Mediacom started to become slow and unstable.
It bounced around like a yoyo. After reading the numerous other complaints I decided to keep a record of the speeds thru speedtest.net. I am paying for 20 Mbits down (another joke the Mbit game) and 2 Mbits up (Would you like to bundle that). What I got was altogether different.
I would run the test every half hour while I was on the Internet. I would go from .5 down to 13-15 down on average. After compiling the numbers I noticed the slow Internet was usually around the time the kids got home from school to about bed time. Between the hours of 7am to 330pm the internet is and was fine.
Every time I called the 855-633-4226 number I was usually connected to an operator (NOT A TECHNICIAN) that had no clue what was going on. When hard pressed with a straight forward question or one they couldn't answer they always offered to send out a technician. On one RARE occasion I finally reached an operator who told me the node I am on WAS oversold and they were planning on splitting the node on 11/21/2012. Finally an honest person who didn't lie.
How refreshing is that? Short lived of course. During subsequent complaint calls where I spoke with a supervisor they were back to the "It looks fine from our end" rhetoric. I was also told by a supervisor that they would have the area Tech.
supervisor call me so that he may understand my problem better. No response as of yet. During my calls I would often sit on hold for long periods of time and on several occasions I was hung up on. After several complaints and of course the technicians wasting their time coming to my residence, I finally filled an FCC.gov complaint accusing Mediacom of over subscribing my area.
I have not received an official response back as of this complaint. However, apparently Mediacom has admitted to the problem due to the fact my IP pings out of Florida, Illinois, or Indiana. It really depends on the day to where my IP originates from. I've had Xfinity before; the speeds were much higher for the same price and not even a whisper of poor service.
Mediacom, you have a monopoly for broadband in my area and you apparently know that. You over sold my area why don't you admit it and fix the problem. Stop lying to me I am not ***. Stop hanging up on me when I call to complain about your service.
Your customer Service (Operators) are poorly trained (Save one).
However, your field Technicians are great and do get it and care. Bottom line WOW where do I start!!!
Monetary Loss: $39.