Over the years I've used Comcast, TCI, Cox, and Cablevision. But since I moved to Iowa, I've been stuck with Mediacom and they have the worst cable service and customer service, I've ever experienced.
Over the last two years I've had a technician out to the house five separate times. I'm on my third HD DVR box, however, they are supposed to be back out today and I'm guessing I'll be getting a fourth one.
Mediacom's Customer Service is just unbelievable. I called on Saturday and was told to unplug my cable box until Monday afternoon when a service technician would come to fix it. Of course, they never showed up. When I called customer service where they were, I was told that "I was mistaken" the appointment was for next Monday. That's not what I was told, the service tech lied to me outright. When I asked to speak to a Supervisor, the tech told me to hangup and call again. When I refused to hangup, they put me on "hold", the interesting thing is that there was no elevator music being played. When I realized it and commented to my wife, the music just turned on (within two seconds of my verbal comment). Clearly they were listening to my conversation with my wife.
The next day when I finally received a call from the local service folks. I was told that they didn't know anything about my problem, the only information they recieved from Mediacom's Customer Service Center was that I had requested that my appointment for seven days away be moved up. Either I was lied to again, or Mediacom's Service Center does not talk with it's local service departments. Either way their Customer Service is horrible.
What upsets me the most is that you can never speak with someone who knows anything about real customer service. If anyone from Mediacom read