Here is a complaint I have sent to Mediacom on 9/17/11 (I live in Urbandale, Iowa)
We have had Mediacom at out home two times (August and September) for service. The last technician told us that "he had done everything he could" to improve our service. Here are the problems that persist after the two service calls.
1). HDTV Audio frequently drops. We frequently watch non-HD channels as a result of the poor quality.
2). Internet downloads are extremely slow at times. Many times at 1.5 megabytes per second. Sometimes below this.
(I'm paying $44.95 per month for "High Speed VIP" service)
If Mediacom is unable to provide the level of service we are paying for. I intend to cancel Mediacomm service at the end of September with no penalty.
I also request that Mediacom provide additional adjustments for the months of August & September.
I have worked in the IT industry for over 30 years and have run Speedtest directly attached to my router.
Please contact me at (515)240-****.
Product or Service Mentioned: Mediacom Internet Service.