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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I've had mediacom internet for TWO days. To start off, the day it was supposed to be installed I chose a 10am-12pm time slot.

I was expecting them to be late but when I got a call at 11:55 saying that the tech called out sick that day I was really angry. When they finally did get someone out he made me extremely uncomfortable and I felt very uneasy knowing he knew where I lived. I came home from work today to see its already down,(TWO days later) and they have to send a technician out. They can't have one out for over a week.

They also LIED and told me they were the only company that could service me in my area. I found out today that another company can. I never wanted mediacom to begin with, I've always heard bad things.

Now that I know I have another option I will definitely be cancelling. TERRIBLE experience.

Product or Service Mentioned: Mediacom Internet Service.

Reason of review: Poor customer service.

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