Today tech disconnected service while I was at home for lunch. Said his order was for no payment and a29 dollar disconnect fee. Shied the tech my mobile app and payment history which is current.
Had to return to work but called customer service. Was told they had an nsf return of payment. Shared u had a payment confirmation number which left the CSR in silence. Ended up Mediacom system never submitted a payment request to my bank. Bank never had an nsf enry in my account.
CSR apologized and said they would restore service. Within a week.
Their mistake I lose service for a week - unbelieverable.
Product or Service Mentioned: Mediacom Internet Service.
Reason of review: Poor customer service.