Hudson,Illinois
Not resolved
3.3
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Had an appointment scheduled with MediaCom to come work on our internet between 0800 and 1200. Had a call on my phone while I was outside.

No message left. Had another call from an unknown number that left a message. It was Mediacom calling to verify that someone was home. They went on to say that if no call was returned that they would need to reschedule the appointment.

I called the number back and was told the hold time was 10-15 minutes. I received a call back in 20 minutes and explained why I was calling. I was told the appointment would need to be rescheduled. Keep in mind this was all still before 1200.

I had taken the day off for my twins birthday and had waited around all morning. I spoke to Lisa and Samantha in the Iowa office. Samantha advised me to "not interupt her". I am now waiting ANOTHER week for someone to come out.

Truly the worst customer service I have ever received.

Now shopping for other tv and internet providers. Just awful.

Product or Service Mentioned: Mediacom Internet Service.

Reason of review: Poor customer service.

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