Le Roy,Illinois
Not resolved
1 comment

I had a service call set up for today after my internet has been out for more than a week. Sat at home all morning waiting.

Got a call while I went to the restroom and since I missed it they had the tech go somewhere else. When I called back they said they had called three times and called me a liar! I told them I am more than happy to take a picture and send it to them. The next available day was 5 days for now.

I will now not have Internet for 15 days. Which they say it is not their fault.

And I got cussed at by one of the superiors. Worst service ever.

Product or Service Mentioned: Mediacom Internet Service.

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I'm sorry to hear of this poor experience. I assure you that this is not the level of service that we strive for, and I would like to assist in any way that I can to correct this trouble and improve your service experience.

If you'd like, please send us your account details, along with a brief description of the trouble, to our team at SocialMediaTeam@mediacomcc.com. We hope to hear from you!

Thank you,

Mediacom Social Media Relations

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