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Last week I lost my internet for over an hour at 12am. This week it happened again at almost exactly the same time.

It is obviously deliberate downtime. I can't have this happen. That is when I want to use the internet. I am doing things online at that time that are very important to me.

This is not the first time I have had trouble with thier service, and the last time I called them on the phone, it was an ordeal. I am frustrated with this company. I am considering going with another provider.

ATT knocked on my door a few weeks ago trying to convince me to switch to them. I may give them a try.

Monetary Loss: $50.

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MediacomSupport
#471181

Our maintenance window is between 12-6am and we do work that will sometimes impact our customer's services. We do our best to minimize any downtime. I would be happy to check over your account to see if there are any other issues contributing to this loss of connection. Please email your phone number or account number to socialmediateam@mediacomcc.com and I will check everything over.

Thanks,

Dallas

Mediacom Social Media Team

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