Not resolved

Mediacom, what a joke, they can't communicate at all. First I schedule an appointment.

They can't get to me for 3 weeks to install my internet. Then they remind me of the appointment two days before. I confirm from 1-5 pm that day. Then we sit all day waiting for them to come.

No show, so we call at 4:30 to find out where they are. We get some customer service in another country that is clearly reading from a script. Then they state the technician just forgot to come and apologized. So we try to reschedule.

This time we have to wait almost 5 weeks before they will come again. They say they may be able to come sooner, but only we will have a call 10 minutes before they come.

If we are not there for that 10 minutes, then they will leave and cancel the appointment. Really?

Product or Service Mentioned: Mediacom Customer Care.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Aug 22, 2017.
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