Not resolved

I had the most surreal experience with Mediacom today.

In early November 2011, I received a mailer from Mediacom for Internet at $19.95/month for 12 months (standard price after that; 2 yr contract). In addition, unlimited phone could be added for another $9.95/month (it was NOT a bundled offer; internet and phone were seperate offers).

I signed up for internet and phone. I was not happy wiith the phone and disconnected it within the 30 days trial period. I assumed my internet rate will be 19.95 for 1 year. Not so. Mediacom charged me $34.95 this month.

I called and spoke to a customer service rep (Cindy) and was then transfered to a service rep in the loyalty department (Vinny). That is when everything went downhill!

Vinny claimed that I had signed up for a bundled offer and therefore if I dropped the phone, I will pay a higher rate on internet. I told him about the promotional offer that I signed up under and that the internet rate was seperate from the phone. He did not believe me. He implied that I was lying about the offer. Unfortunately, I do not have the mailer with me but I remember that this offer was all over the place during Thanksgiving time (2011). It is one thing to ask the customer to provide details of the offer - it is totally unacceptable to imply that the customer is lying!! I am totally frustrated with the behavior of this person.

Does anyone else remember the offer for $19.95 for just the internet plus $9.95 for the phone line from Mediacom during the first week of Novemebr 2011? I would like to prove that I am not a liar! I wish someone from Mediacom can sort this pricing issue for me.

A frustrated customer :(

Product or Service Mentioned: Mediacom Internet Service.

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Thank you for a quick response. I have sent you an email.


Many promotions are seasonal and are subject to change. It does sound like you may have been upgraded to a different promotional offer when adding the phone rather than 2 separate deals being added to the account. I would be more than happy to look into the matter for you and resolve this if you could email me at at your earliest convenience. Thanks.


Social Media Relations Team

Mediacom Communications

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