Not resolved
5 comments

This company has done nothing to make things right with my services. It is my hope that buy posting here they will take notice. Below is a copy of the letter a just sent to Mediacom which I presume is their

PR department at SocialMediaTeam@mediacomcc.com. Lets see if it helps, but I'm doubtful.

--------------------------------------------------------------------------------------

To whom it may concern:

The following, although far from complete, this is summary of my ongoing problems with Mediacom of Edenton, North Carolina.

On Sat, 4/7/12 there is a system wide outage affecting all TV and Internet service which does not get repaired until the next day.

On Tue, 4/10/12 the system is down again and the tech who comes out tells that some kid down the street illegally the taps line and blew out the whole street. Regardless, after the tech "fixes" the problem the hi-def channel constantly pixelate and the Internet is as slow as dial-up.

This condition continues and gets steadily worse with channels coming up with Code S0a00. On 4/16, I get on the phone again and start screaming. I'm told tech will be out tomorrow to make it right. Tomorrow comes (Tue 4/17) and tech is nowhere to be seen. Now Wednesday morning comes and I'm getting ready to call again when the phone rings and it's Mediacom on the phone telling me the problem is fixed and it was at the head end. TV now works but Internet still is in the 2-3 mbps range.

Wed 4/25/12 all hi-def and all my premium channels go down at 10pm. I get on the phone and talk to some guy India. He says he has sent a "reset" signal to the box and that it would be up in 15 minutes. 30 minutes later, still no TV so I call back (again its India, but somebody different). I try to explain to this second guy in India that Mediacom had been having problems with the head end. He responds by saying that if it was head end all of North Carolina would be down. Needless to say, I was not going to get anywhere with this guy, so I hung up deciding I would call next again.

Next day is here and I purposely call and talk to 3 different female CSR's who give me a runaround and refuse to let me speak to a supervisor.

By Tuesday, 5/1 I'm getting really pissed as Internet speed is max 1.17mbps, and on Wed it drops to 0.34 and never gets above 1.34 after that. At 9 o'clock that night I call and again its some guy in India who tells me not to worry it will get better. It does not and still is not.

Wed 5/8 - TV is completely down (again), I call and a tech comes and says something happened down the street but all is well now. I say "lets check internet", speed is only 2.2Mbps. He says "wow, mine never goes below 14MBPs!" and will report it and will get an internet guy out next day.

On Thursday 5/9, a kid shows up and says he boost signals but tells my wife it will still be real slow in the evening, so they're going to get somebody out Saturday who is the "wire guy" because the problem is on the street.

On Sat, 5/12 the "wire guy" shows up at the door and announces to the wife that everything is perfect. I come home from work and find that speeds are still only at 2.8 mbps.

I call on Monday and speak to a very nice lady named Nancy and tell her my ongoing Internet problems and she tell me that her records show it was NOT fixed on Saturday and that someone would be out today. I come home about 9:00pm and lo and behold I got 14.1 mbps! This is an Internet God! This lasts until Wednesday 5/16 when TV Hi Def goes out again (pixel) and internet speed slows down again. Last night speed was down to 1.71

On 5/22, I call again and a lady named Kelly sees there is low signal and will send someone out the next day (Wed) and someone who is "professional" on the 29th.

Wednesday, the next day, a tech named "AJ" comes and tells me he believes there was a lightning strike down the street which has caused a problem with the underground cable. He tells me he and another tech will be back the next day and to dig up and repair the cable.

They never showed and it is now Tuesday, May 29th. On the phone I am again and just talked to someone named Mike who tells me that today I am scheduled for a "problem investigation" by a "professional tech". I tell him what AJ told me last week and he tells me he will check into it and call me back. Still waiting...

Hence, this letter to you. It is my sincere hope you will be able to correct the problems I have been having with my services. These problems have been going on for well longer than documented in this email, but I think you get the idea. I have been recording speeds and outages since January 1st on a spreadsheet. I have had techs and supervisors out here to no avail. I have gone down to the Shannonhouse Rd Mediacom office 2 times and have spoken to the General Manager, Wayne Holiday to no avail. I have talked to countless CSR's to no avail and have documented all these encounters. It is my hope this letter will not be in vain.

My account # is XXXX XX XXX XXXXXXXX and phone # XXX-XXX-XXXX.

Sincerely, Ed M

Review about: Mediacom Tv Service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#548564

Well it seems I try to call the company after writting that letter,and finaly get thru to someone after many calls to hear an animated message saying we now have yet more "OUTAGES IN THIS AREA" once again!!! Call back later....

So several more times, and I finaly get thru.

The person I talked to earlier today whom was supposed to call me back,and who claimed to have been one of the BIG WHIG'S, is NOTHING MORE THAN A TECH SUPPORT PHONE PERSON!!! Not a Manager, Not a Supervisor, Not anyone other than a person who answers the phones!!!

And the guy whom I did talk a bit ago, says I was told I would be recieving a call on Monday at 1pm....

WTH??? I was never told that!!! I was told he waould call me back today around 11am...

What does a person have to do to get these idiots to be honest, tell the right stories, and follow thru with what should of been done 7 months ago??? It's REDICULOUS!!!!

Anonymous
#548561

This is the rest of my letter to Mediacom:

As I do NOT call being hung up on, called a liar, the rudeness I have encountered from Mediacoms employees, loss of service, Techs and Supervisor walking into my home unanounced, no return calls as promised,numerous conflicting stories told, not to mention a total of 7, yes seven boxes being replaced for my Internet and Cable, and one of those boxes almost causing a fire, etc...etc...etc....a good way to run ones business!!!!!

This certainly is "NOT" a very good way of running a business, and satisfying your customers !!!!!

To be honest, this is the worst service I have ever encountered with any company in the 57 years of my life!!!!!

I will be waiting for a call, or an email, or even a visit to finaly put an end to this madness and take care of the problem once and for all. Clearly seven loooooong months is more than anyone should have to endure!

My name address and phone withheld for this post......

Anonymous
#548559

This is a letter I jsut sent off to Mediacom after dealing wiht these yahoos for seven, yes 7 months now of interupted service, lies, and people walking into my house without even a knock or ringing my doorbell!

To whom it may concern at Mediacom...

I have called over "100 times, yes one hundred times," to Mediacom since the first part of March 2012, do to the company not doing as it says, outages, lost interent and cable connections, etc...

After some 20 plus trips from your techs, and 3 replaced Digital Boxes, 4 replaced Interenet boxes, (to which one tech told me yesterday is was burning itself up and could have easily caught on fire!!!) and numerous "promises" of calling me back (never a returned call from anyone ever at Medicaom) and getting the problem taken care of, I am now sitting here yet again waiting on yet another call from one of the so called Tech, Op, Supervisors who actualy is over 3, yes, three, hours late in returning that call!!! He also promised to call yesterday and never did. And now after calling again this morning, he himself promised me he would call by 11 am. It's now 2:34pm!

I have been hung up on, called a liar, and told different stories every time I call, or every time a tech comes to my home!!! I signed up at first so that I may get the weather channel, but after they went digital, I no longer get it! First I was told I didn't need a digital box, then one morning I turn on the tv, to find no service. I needed the box and had to wait a week for shipment!! It did not work so I called your company to find out there was a problem with the signal, and had to wait yet another week for a tech to come and replace it!!!

Other channels I no longer get, but was told if I wanted to pay the extra $89 a month, I could. WTH??? The service does NOT work properly now, so why pay more?

I have also had not only a tech walk into my house without ringing the bell or knocking, but also the same tech and his Supervisor!!! The tech got mouthy, Supervisor said nothing, and I ordered the guy out of my home asking nicely several times and he not doing so!!! Then the so called Supervisor wants to stand there and fraternize about issues unrelated to Medicaom! Twice that Supervisor has done this, but there will NOT be a third!!!

Mediacom has lied time and time again, and now they claim I have bad wirring "inside" my apartment walls, which will have to be replaced and payed for by either me or my landlord. Again, WTH??? Funny the landlord had to sign up front when all this started, and we "BOTH" were told "ALL NEW WIRRING" would be placed from the pole to both the TV and Computer. So... If they knew this as they said when it first hooked up, then why wasn't it done then instead of waiting 7 looooong months of disrupted service to say so now?

Plus the Tech Op, whom I talked to earlier yesterday by phone, tried to say they had talked to my lanlord numerous times about this. But again more lies from Mediacom, as no one from Mediacaom has ever talked to my Landlord about anything, except that first day when they hooked my internet up. And The Tech Op also stated my Lanlord had signed triple copies of that contract, and we should have both gotten a copy of the contract...

Funny... Neither my lanlord or I, saw a triple anything, and neither of us recieved a copy of anything!

What we did see, and what he signed was a single sheet of paper photocopied from one of the techs wich stated "New" wirring would be installed from the poll and into the tv and interenet for my new service, and work done by your techs, at NO CHARGE!!!

At no time has he or I ever recieved a copy of that form, or any other peice of paper, except for a reciept of work done on 9-20-12 which looks like a cash register reciept given to "me" by the tech on that day!!!

Lies...after Lies...after Lies!!! The story goes on, but I think you all can get the picture!

And today... I just tried to call Mediacom again, and Suprise... Suprise... Yet "Another outage" IN MY AREA!!! And a greeting on the Mediacom's animated system telling me to call back later... I have... Still to no avail...

I don't care if it's the President/Owner of Mediacom himself, that contacts me, as I want this problem taken care of and taken care of now!!!! Seven months is far too long for anyone to have to fight with a company for thier service and service to be rendered in the right manner.. Oh sure I can have everything turned off like one of the Mediacom employees told me who was rude and later hung up on me, but I be damned if I pay $400 for breech of contract like I was told!!!

So how about getting the right people out here to do the job, and do it right, and the rest of my contract for free,(maybe throw in some extra channels, etc...) for all of my phone calls, agrivations, lost service, and rudeness from your company and it's employees? As I do NOT call being hung up on, called a liar, the rudeness I have encountered from Mediacoms employees, loss of service, Techs and Supervisor walking into my home unanounced, no return calls as promised,numerous conflicting stories told, not to mention a total of 7, yes seven boxes being replaced for my Internet and Cable, and one of those boxes almost causing a fire, etc...etc...etc....a good way to run ones business!!!!!

This certainly is "NOT" a very good way of running a business, and satisfying your customers !!!!!

To be honest, this is the worst service I have ever encountered with any company in the 57 years of my life!!!!!

I will be waiting for a call, or an email, or even a visit to finaly put an end to this madness and take care of the problem once and for all. Clearly seven loooooong months is more than anyone should have to endure!

XXXXXX XXXXXX

XXX X XXXX XXXX

XXXXXX XX XXXXX

X-XXX-XXX-XXXX

Name, adress, and phone number withheld for this post.....

Anonymous
#548556

This is a letter I jsut sent off to Mediacom after dealing wiht these yahoos for seven, yes 7 months now of interupted service, lies, and people walking into my house without even a knock or ringing my doorbell!

To whom it may concern at Mediacom...

I have called over "100 times, yes one hundred times," to Mediacom since the first part of March 2012, do to the company not doing as it says, outages, lost interent and cable connections, etc...

After some 20 plus trips from your techs, and 3 replaced Digital Boxes, 4 replaced Interenet boxes, (to which one tech told me yesterday is was burning itself up and could have easily caught on fire!!!) and numerous "promises" of calling me back (never a returned call from anyone ever at Medicaom) and getting the problem taken care of, I am now sitting here yet again waiting on yet another call from one of the so called Tech, Op, Supervisors who actualy is over 3, yes, three, hours late in returning that call!!! He also promised to call yesterday and never did. And now after calling again this morning, he himself promised me he would call by 11 am. It's now 2:34pm!

I have been hung up on, called a liar, and told different stories every time I call, or every time a tech comes to my home!!! I signed up at first so that I may get the weather channel, but after they went digital, I no longer get it! First I was told I didn't need a digital box, then one morning I turn on the tv, to find no service. I needed the box and had to wait a week for shipment!! It did not work so I called your company to find out there was a problem with the signal, and had to wait yet another week for a tech to come and replace it!!!

Other channels I no longer get, but was told if I wanted to pay the extra $89 a month, I could. WTH??? The service does NOT work properly now, so why pay more?

I have also had not only a tech walk into my house without ringing the bell or knocking, but also the same tech and his Supervisor!!! The tech got mouthy, Supervisor said nothing, and I ordered the guy out of my home asking nicely several times and he not doing so!!! Then the so called Supervisor wants to stand there and fraternize about issues unrelated to Medicaom! Twice that Supervisor has done this, but there will NOT be a third!!!

Mediacom has lied time and time again, and now they claim I have bad wirring "inside" my apartment walls, which will have to be replaced and payed for by either me or my landlord. Again, WTH??? Funny the landlord had to sign up front when all this started, and we "BOTH" were told "ALL NEW WIRRING" would be placed from the pole to both the TV and Computer. So... If they knew this as they said when it first hooked up, then why wasn't it done then instead of waiting 7 looooong months of disrupted service to say so now?

Plus the Tech Op, whom I talked to earlier yesterday by phone, tried to say they had talked to my lanlord numerous times about this. But again more lies from Mediacom, as no one from Mediacaom has ever talked to my Landlord about anything, except that first day when they hooked my internet up. And The Tech Op also stated my Lanlord had signed triple copies of that contract, and we should have both gotten a copy of the contract...

Funny... Neither my lanlord or I, saw a triple anything, and neither of us recieved a copy of anything!

What we did see, and what he signed was a single sheet of paper photocopied from one of the techs wich stated "New" wirring would be installed from the poll and into the tv and interenet for my new service, and work done by your techs, at NO CHARGE!!!

At no time has he or I ever recieved a copy of that form, or any other peice of paper, except for a reciept of work done on 9-20-12 which looks like a cash register reciept given to "me" by the tech on that day!!!

Lies...after Lies...after Lies!!! The story goes on, but I think you all can get the picture!

And today... I just tried to call Mediacom again, and Suprise... Suprise... Yet "Another outage" IN MY AREA!!! And a greeting on the Mediacom's animated system telling me to call back later... I have... Still to no avail...

I don't care if it's the President/Owner of Mediacom himself, that contacts me, as I want this problem taken care of and taken care of now!!!! Seven months is far too long for anyone to have to fight with a company for thier service and service to be rendered in the right manner.. Oh sure I can have everything turned off like one of the Mediacom employees told me who was rude and later hung up on me, but I be damned if I pay $400 for breech of contract like I was told!!!

So how about getting the right people out here to do the job, and do it right, and the rest of my contract for free,(maybe throw in some extra channels, etc...) for all of my phone calls, agrivations, lost service, and rudeness from your company and it's employees? As I do NOT call being hung up on, called a liar, the rudeness I have encountered from Mediacoms employees, loss of service, Techs and Supervisor walking into my home unanounced, no return calls as promised,numerous conflicting stories told, not to mention a total of 7, yes seven boxes being replaced for my Internet and Cable, and one of those boxes almost causing a fire, etc...etc...etc....a good way to run ones business!!!!!

This certainly is "NOT" a very good way of running a business, and satisfying your customers !!!!!

To be honest, this is the worst service I have ever encountered with any company in the 57 years of my life!!!!!

I will be waiting for a call, or an email, or even a visit to finaly put an end to this madness and take care of the problem once and for all. Clearly seven loooooong months is more than anyone should have to endure!

XXXXXX XXXXXX

XXX X XXXX XXXX

XXXXXX XX XXXXX

X-XXX-XXX-XXXX

Name, adress, and phone number withheld for this post.....

Anonymous
#505265

Same here since switching- cable and internet both constantly down. Ridiculous service. Takes days to get a tech out and bh the time they leave it's out again :(

You May Also Like