I switched from Direct Tv to Mediacom last year. I set up my initial installation appointment.
Of course they tried to sell me phone and internet which I declined. The day before the installation I got a call from a Mediacom representative offering me internet service for only $5 a month. The first thing I asked was, "What is the catch? Is this a promotional price that will increase in the future?" I was assured that the price would be only $5 as long as I was a customer.
Still apprehensive, I asked the same questions again....this time asking if the call was being recorded for proof. Again...the same promises. And yes of course the call is being recorded. Now a year later the price has increased to $45.95.
I call to correct the mistake and was greeted by rude costumer service representatives who refused to help me. In fact they insisted that it was my fault for the increase because I should have watched the commercials from last year saying that this was a promotional offer. They took no responsibility for the employee who gave me incorrect information. They again accused me of making the mistake because I didn't read page 4 of my electronic bill indicating that my promotion was ending.
Mediacom sends me a monthly email telling me my bill is ready to view online. Granted I have to have a log in and password to access my bill....and I have to hope that my internet service is working....which it often is not! I asked to be reimbursed for the current charge and agreed to cancel the internet. They flat out refused!
After that I said I wanted to cancel everything and switch to Direct Tv. The representative then started bad mouthing DirectTv and told me what I would be paying there and all the additional fees. I told him that the improvement in customer service would be well worth the additional costs! I can't believe the way this company treats their customers!!!!
F in customer service!
C- in product! Don't waste your time and money!
Product or Service Mentioned: Mediacom Internet Service.