I recently switched to Mediacom in an effort to save money. After realizing that there was no remote or guide channel I called them back to find I need to pay extra for the box in order to have those conveniences so I requested one.
The same technician came back to install the box as we were preparing to leave for our east coast family vacation. Our TV was working fine and we had never had a problem with it in the past, however, after the technician left there were lines running up and down the screen on one side of the TV that did not go away after shutting down or changing settings and got worse with time. The TV is not even watchable at this point because you cannot see what is on 3/4 of the screen. Because we were leaving on vacation, I determined I would call to take care of it as soon as we got back explaining why I hadn't called sooner.
I began calling the day after we arrived home from our vacation and called for approx. 7 weeks, each time someone apologizing for the delay and promising someone would call me back that day... someone finally called me back and arranged to come check the TV explaining that it was a "he said" "she said" type of deal and I may not be happy with the outcome. He did come to verify that the TV was not working and again informed me that I really can't prove it was their equipment so I may not be happy with the outcome.
I waited 6 more days to hear back from him. He indicated that he talked to his boss and that unless I can prove it was their equipment, they will not repair the damages. I asked what their protocol is when they come into a home and work on property that is previously damaged...he said the tech. should have a conversation with the homeowner on the spot to verify the damage was already there.
This never happened in my case, because there was no prior damage. I asked if there were waivers or disclosures that should have been signed...he didn't know. I find it hard to believe that they would come work n a TV that is unwatchable and not mention it to the customer or fill out any paperwork releasing them from liability for pre-exisiting damages.
I have no way of proving the problem was caused by their box or their technician which is what I am required to do. I am really discouraged that it took 2 months for them to finally resolve that they will not repair damages caused either by their equipment or their technicians.
Product or Service Mentioned: Mediacom Customer Care.
Monetary Loss: $600.