I was customer of Mediacom. Mediacom is always presenting these “New Customer Promotions”, as I call them, that are attractive, so one thinks. However, if you use Netflix and/or Hulu as your movie viewing preference, as my family does, or maybe you use some other internet stream site. You will find that the data cap Mediacom sets is not enough for the package they think you should contract into. Yet, they will recommend it, saying our normal customers never go over those data caps, if you do question it. Of course you agree because you are not “not-normal”.
Now they have you in a 1 or 2 year contract that probably doesn’t support what you want to do. But, let’s say you are a normal customer and never go over the data cap. Everything is going descent with your “New Customer Promotion.” Then BAM, your “New Customer Promotion” ends and you receive your new bill. Mediacom now offers you their other promotion what I call the “*** Good Customer Promotion.” “*** Good Customer Promotion” will probably increase your bill from 3-5 times the original price, depending what you contacted for.
So, you take it in the shorts for the first month or two while you are on the “*** Good Customer Promotion” paying Mediacom’s “out of this world” bill. You call Mediacom to see what other promotions they may have for a good patron as yourself. Well, it seems all Mediacom has for a good reliable patron who paid their bills on time, making Mediacom a successful business, is the “*** Good Customer Promotion.”
You become annoyed and ask why can’t I get into one of the “New Customer Promotions?” Mediacom’s representative’s response is, is because those promotions are only for our new customers, which you are unfortunately not anymore. In the end you realize that this relationship isn’t going anywhere, so you cut your ties with much anger, embarrassment and disappointment. Or maybe you’re that poor unfortunate person who believes they could not find any better internet provider, which is horrific because you can. There is a huge world out there full of internet suppliers, so go explore and STAY AWAY FROM Mediacom.
JudgeJames wrote the review because of problem with delivery at Mediacom. Reviewer claimed that he or she wants Mediacom to read this review and look into the issue (if any).
The most disappointing in user's experience was treatment of reliable customers. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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