In Feb 2011 I signed a contract with Mediacom for a reduced rate/promotion. Each month the bill was paid on time.
I misplaced the contract but thought it might be for 2 years. However, late January 2012 I received a "Rate Note" notice that said "This is a reminder that your promotional rate is due to expire next month...". Based on this I shopped for a new provider, thinking that I must have been wrong, that I was under a 1-year contract. I had new service installed, notified Mediacom, and returned their equipment.
I was then told I was under a 2-year contract and would have to pay an early disconnect penalty of $125. I received a bill on 03/03/12 for $145.71; penalty was $120 and electronic change charge of $2.00 (whatever the *** that is!). I called customer service several times and got more run-around than anyone should have to deal with and no answers. On 04/09/12 I rece3ived a collection services bill for $174.85 with a note that said I have 30 days to dispute the validity of the debt; in turn, the office would obtain verification of the debt or obtain a copy of a judgment and mail me a copy.
I disputed the bill 4 days later and copied Mediacom. I heard nothing and received nothing until yesterday, 07/18/12, when another Credit Collection Services bill arrived. Today I called the Retention Department of Mediacom and explained the situation and why I changed providers...the Rate Note that was sent in late January. The Rep just kept reminding me that I signed a 2-year contract and the Rate Note was printed by a computer.
I asked why the wording couldn't be clearer and she just repeated that it was printed by a computer. Hello!!! Doesn't someone program that computer??? Finally I told her the $174.85 was still cheaper than paying for another year's service so I would gladly pay it but as someone who works in marketing, I would follow the old rule that if a customer is dissatisfied they will tell as many people as possible.
That's now my mission...to make sure that anyone who reads this knows that Mediacom cannot be trusted and will take every opportunity to squeeze the last dollar out of you. Avoid them at all costs!!
Product or Service Mentioned: Mediacom Bundle.