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Last night, my dear sister's house caught fire due to an electrical problem. Thankfully, she was visiting a friend overnight, so she is safe, and she had her dogs with her, so they are safe. Her two beloved cats died in the fire, however, and the house is a total loss. She has nothing except her dogs and the clothes on her back. Literally nothing--no furniture, not even a change of clothes or a single memento of her entire life. She only has a $10,000 policy on her personal belongings with a $1,000 deductible, so the most she will be reimbursed to start her life completely over is $9000.

Here's where the greedy corporation comes in. This morning, after meeting with the insurance company, burying her cats, and finding a friend to stay with, she began the arduous task of calling the mortgage company and utilities. Each one was kind, sympathetic, and very helpful, with the exception of one: her cable TV company, Mediacom.

Mediacom informed her that they would be billing her $1,039 for the loss of their cable box in the fire! She tried to explain that she has nothing, and that fee would represent more than 10% of her entire insurance settlement, assuming she gets the max. They didn't care. Tough luck, you owe us a grand. She begged them to waive the fee--after all, they are likely insured against such losses, and even if not it's pretty unlikely their *** receiver box actually costs them $1,039. They wouldn't budge.

Product or Service Mentioned: Mediacom Bundle.

Monetary Loss: $1039.

Company wrote 0 private or public responses to the review from Jun 10, 2013.
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Fullerton, California, United States #663247


I am sorry to hear about your sister's loss. I would be happy to review your account to see what can be done here. Please email the account information to and I will do what I can to make things right.



Mediacom Social Media Team

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