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I have been a customer of Mediacom for over 5yrs. I am disgusted with their customer service/Tech support.

They have been to my home 3 times in less than a month. They have YET to fix the problem with my receiver. Instead of simply exchanging the receiver, which I have practically begged them to do, they insist upon sending out contractors for Mediacom that do nothing but check the cable wires coming in to my home. I was also told yesterday that someone would finally come switch the box today, but no phone cal and no show from the company.

Surprise, Surprise. I am fed up and will be switching to another cable provider, immediately!!!!!!

Company wrote 0 private or public responses to the review from Aug 30, 2012.
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pvblake
#551881

Mediacom did finally replace my cable/dvr box after the 3rd attempt. For the past month we have only had one problem, but customer service was able to fix it over the phone.

Anonymous
#539936

You should not have this much trouble getting your services working properly. I would hate to lose you as a customer. If you would like to send me an email with your phone number or account number to SocialMediaTeam@mediacomcc.com I can get this escalated to the area management and get this resolved.

-James

Mediacom Social Media Team

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