This is what I sent to Mediacom recently. I think the problem is self-explanatory:
This is just a general complaint for Mediacom.
You just switched most channels over to digital. And of course you picked channels like Spike and Nick.
Well, as a poor college student, my old-fashioned TV bought at a garage sale is NOT digital. So now I can't watch many channels that I used to be able to.
I could handle your annoying, POORLY timed commercials (your people aren't talented enough to time them so they don't cut into other commercials, and then when we return to the programming that people PAID for to be on that channel, the sound is messed up), but this is kind of ridiculous. So now what am I supposed to do? Buy an HD TV just because my *** cable service is giving all of its customers the shaft?
This just goes to show how you're NOT user-friendly or even customer oriented.
In the future, I will make sure to tell anyone asking for an opinion to NEVER get Mediacom, and I will NEVER get Mediacom in my own place.
You've not only lost MANY future customers (as I have a lot of friends), you have inspired me to support any of your biggest competitors.
Congratulations. This is the most unsatisfied I have ever been with any product.
Product or Service Mentioned: Mediacom Tv Service.