Update by user May 10, 2012
I have officially quit Mediacom now. Sent back their modem etc.
and am waiting for my refund.
They claim if you aren\'t completely satisfied with the service after 90 days, you can quit without a penalty and receive a full refund. Will post here again if/when the refund arrives.
Update by user Mar 14, 2012
It\'s now been well over an hour since the Mediacom dispatched said the guy would be here within 10-15 minutes. No one has showed up yet.
Original review posted by user Mar 14, 2012
I signed up for a special deal, internet only $19.95/month for 24 months. It was installed on 01/23/12 and has yet to work right. For the first three weeks I still had my DSL service and when I the cable connection would drop (every time I tried to use it), I would just plug into the DSL. But in the 4th week it worked OK for a few days so I cancelled the DSL.
As soon as I no longer had the DSL, the cable never worked. It was disconnected most of the time. I called for service and they sent someone out after a week or so (quick, huh) and it didn't get fixed, it was the same as before. I called the next day and got another appointment ten days out. No one showed up for that appointment, and I called to ask why and was told the appointment was for two days later. Would have been nice if someone had notified me....
Two days later I waited all day for the repair guy and again no one showed up, no one called to say they wouldn't be showing up. I called the office to ask what happened, and got a recording saying that too many people were trying to call and I should call some other time, and then it hung up on me. Wouldn't even take a message.
Next morning I called and they could give me no reason why no one had showed up. They scheduled another appointment - again, a week out. Today is supposed to be the day, and it's 5:30 PM and no one has called or come to the house. I called customer "service" a while ago to ask what's the deal this time. The story was the guy has been trying to call me all day and getting either busy signals or no answer. Well I haven't been on the phone more than 5 minutes all day nor have I been away from the phone. The dispatcher said he would be arriving within 10-15 minutes and that was almost an hour ago.
The billing office said I would get credit for the days it wasn't working, but they didn't give credit for before my first trouble call nor have I gotten credit for this last week of choppy off/on/off/on connection. I asked what would happen if they couldn't fix it at all, am I still bound to the 24-month contract? I was told they would not hold me to the contract if they can't make it work. I'm about ready to test that offer....
In six years I don't think I had 48 hours total downtime with the DSL. I've usually been lucky with stuff that other people complain about but this time I ought to have taken all these negative reviews at face value because Mediacom has been a non-stop PITA.
Product or Service Mentioned: Mediacom Internet Service.