Let me start this off by saying in general I am a pretty calm person, however whenever I get on the phone with a mediacom rep I end up ending the call irate, my blood pressure through the roof, and a headache.
Tonight was the last straw...I always knew Mediacom had crappy service, really bad customer service reps, and an automatic phone system that could drive anyone to drink however lately it has pushed me over the edge. It started a few weeks ago when our phone service in our house wouldn't work. If someone tried to call us it would restart our modem, and to the person calling it would just ring and ring however would never ring on our end the only reason we would know we were getting a call was because our modem would restart. So if we tried to pick up the phone all we heard was a dead air.
Not only was this an inconvenience because we couldn't receive calls but if you were on the internet it would just go out on you at random times because the modem would restart. So dreading the call to mediacom I finally called them up. After over an hour on the phone explaining over and over again to the person what was going on because the person just wasn't getting it we determined that it was the modem. Great so when can we get a new modem. We were told they couldn't get a tech out to our place until at least Tuesday. It was already Thursday when I this call to them and we had been without a phone for a day now so they were telling me we had to go an additional five days without a phone. (Not going to happen). So I asked the if I could just pick up the box myself and install it. Nope our tech has to come out and install it, so round and round we went arguing with these people demanding to speak to manager beyond manager, getting promise after promise to get called back we did end up having to wait five days to get our phone working again.
So lead up to now Dec 14th where they are switching everything over to digital granted we were aware that it would happen but when it was happen apparently mediacom didn't feel it necessary to inform their customers of that fact it just happened. So I go on their website to find a new channel guide to find out which channels are the correct channels now and sure enough not there. So once again I call them up and they are no help whatsoever they tell me they can mail me one and I will get it in approx 10 business days. Well by that time I will have already figured out the channels myself by just randomly flipping which I was trying to avoid. So I asked her if she could email it to me and she cops an attitude and says they don't have email and proceeds to tell me that mediacom doesn't have email in the whole company so tell me another lie. I get frustrated with her and end the call.
So going through and writing out my bills later in the evening I notice that over the past couple months my bill has been going up over 20 every single month. So once again I call them up and the rep once again was completely useless has no idea and starts telling me that all these promotions have ended that I don't even have on my accounts. I kept setting her straight on this fact and she still couldn't give me an answer. I asked her point blank is this because of the digital switch over because if it was I never asked for the switch and if I'm going to get charged for it then they can just switch ours back. She assured me it wasn't but couldn't tell me what it was for. After repeatedly putting me on hold and still couldn't figure it out I finally ended the call.
We have been mediacom customers for well over 15 years. But after all this I am going to drop the three services I have and start looking for another provider. One that doesn't give me this many headaches and has people working for them that are actually competent. BTW I tried calling Comcast to see if we could switch to them and they said they couldn't come out to our area because Mediacom wouldn't allow them to buy into the area. So mediacom offers really bad service but wont allow a company with better service to come into the area so we are stuck with them unless we want to sign a two year contract with DISH. Nice work Mediacom didn't think you could get much lower..I was wrong.