When paying my October bill I clicked on process twice and my credit card was charged twice. I called Media Com immediately and was told I had to wait until the payment went through.
I asked if the rep could set it up to refund as soon as it was processed and was denied. Now I call back and I am told the newest billing is being sent TONIGHT, of all things how convenient, and they cannot refund back the money because it will automatically be credited to the next months bill. Wow! everything is automatic when it is to their advantage and when a customer needs something processed it is an act of congress.
Bad form Mediacom and I thought Cox had bad policies....Mediacom is worse by far.
Reason of review: Problems with payment.
Monetary Loss: $101.
Preferred solution: Full refund.
I didn't like: No one resolves the problem, Multiple payment not returned to me.